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Desktop Support Technician
Desktop Support TechnicianZenosys • Trenton, NJ, US
Desktop Support Technician

Desktop Support Technician

Zenosys • Trenton, NJ, US
Hace 9 días
Tipo de contrato
  • Temporal
Descripción del trabajo

Overview

Job Title : Desktop Support Technician

Location : Trenton, NJ (onsite)

Duration : 8+ months contract, highly likely to extend

Responsibilities

  • Respond to on-site help desk tickets and work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Ensure desktop computers interconnect seamlessly with diverse systems including validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Build and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts).
  • Troubleshoot basic network, software, and printing problems.
  • Imaging computers, encrypting hard drives, and deploying new / re-imaged computers.
  • Provide on-site computer / tablet / peripheral technical support including answering inquiries and guiding users through problem-solving processes; identify urgent issues and escalate as needed.
  • Prepare activity reports and coordinate with the HIT Deskside team when problems are reported by location or activity.

Qualifications

  • Experience with PC / laptop break / fix, hardware / software installation and configuration.
  • Ability to troubleshoot desktop hardware, software, and basic networking issues.
  • Strong on-site support skills and customer service mindset.
  • Additional Information

    This is a 100% onsite role at the listed address.

    Please include job details, tasks, and responsibilities specific to this requisition in your application.

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    Desktop Support Technician • Trenton, NJ, US