Technical Product Support Specialist

Overview

As AprilAire grows, so does our Customer Service team! We are currently seeking someone who has the ability to learn our products and apply problem solving skills as a Technical Product Support Specialist

You will utilize your problem-solving and listening skills to their fullest extent by supporting our HVAC clients and customers as they call in seeking product support.

Why you should apply

• Competitive salary and benefits
• Work from home : 1 day per week after meeting performance goals
• Free downtown parking / near UW-Madison : 130 S. Ingersoll, Madison, WI 53703
• Schedule : Monday–Friday 8 : 30am–5 : 15pm (no weekends!)
• Team culture : One team approach with team camaraderie, potlucks, and social events
• Training : 8 weeks of dedicated paid training with regular ongoing product training to sharpen your skills
• Career growth : This role is a strong stepping stone within AprilAire. Team members have advanced into senior roles such as Technical Product Support Specialist , as well as careers in Sales, Product Management, Marketing, Training, and more . It's a proven feeder position that opens the door to multiple career paths across the organization.

Responsibilities

Qualifications

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