Client Service Coordinator
Banfield Pet HospitalJoliet, IL, USHace 2 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoQuality The consumer is our boss, quality is our work, and value for money is our goal. Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency We use resources to the full, waste nothing and do only what we can do best. Freedom We need freedom to shape our future; we need profit to remain free. Leadership : Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening Functional : Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence Able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resiliency Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication / controlled substances. High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year of related experience required with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. Comprehensive Medical, Dental, and Vision Insurance : Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth) : Invest in your future and enjoy a generous company match to help you build a secure financial future. Paid Time Off and Holidays : Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays. Top-Tier Mental Health and Wellbeing Resources : Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive. Associate Life Insurance (company-paid) & Supplemental Life Insurance : Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company-Paid Short- and Long-Term Disability : Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection. Flexible Spending Accounts (FSA) : Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA) : Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
Client Service Coordinator
A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.
Job Summary
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Essential Responsibilities and Tasks
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
The Five Principles
Every associate including the CSC has an important contribution to make to the veterinary team. We're looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles :
Hiring Qualifications
Competencies
Capabilities and Experience (Can Do)
Attitudes (Will Do)
Special Working Conditions
Experience, Education and / or Training
Benefits
Crear una alerta de empleo para esta búsqueda
Client Service Coordinator • Joliet, IL, US
Ofertas relacionadas The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),...Mostrar másÚltima actualización: hace más de 30 días 
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Mostrar másÚltima actualización: hace 3 días
Earn at least $2555 driving with Uber when you complete your first 203 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Mostrar másÚltima actualización: hace 8 días
The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.
Ask the customer qualifying question...Mostrar másÚltima actualización: hace 3 días
NORTH & CENTRAL ILLINOIS DIVISION.Assistant Divisional Director of Social Services.PAY GRADE : $21.At The Salvation Army, we are dedicated to Doing the Most Good.We are made ...Mostrar másÚltima actualización: hace más de 30 días
The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position : Operations Support Coordinator.
Location : Seven Bridges Fitness Center - W...Mostrar másÚltima actualización: hace más de 30 días
US-IL-Joliet | US-IN-Evansville | US-IN-Indianapolis | US-IL-Chicago.Old National Bank has been serving clients and communities since 1834.
With over $70 billion in total assets, we are a regional p...Mostrar másÚltima actualización: hace 25 días
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are...Mostrar másÚltima actualización: hace más de 30 días
Savills is an organization full of extraordinary individuals.Brilliant people who are driven to succeed, hungry to remain at the forefront of their specialties, and eager to propel themselves, our ...Mostrar másÚltima actualización: hace 7 días Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Mostrar másÚltima actualización: hace 6 días 
Savills is an organization full of extraordinary individuals.Brilliant people who are driven to succeed, hungry to remain at the forefront of their specialties, and eager to propel themselves, our ...Mostrar másÚltima actualización: hace 4 días Earn at least $2555 driving with Uber when you complete your first 203 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Mostrar másÚltima actualización: hace 8 días Earn at least $2555 driving with Uber when you complete your first 203 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Mostrar másÚltima actualización: hace 8 días 
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Mostrar másÚltima actualización: hace 11 días
Summary Of Job Purpose And Function.The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in te...Mostrar másÚltima actualización: hace 5 días
At PT Solutions Physical Therapy, we're more than just a private practicewe're a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.As a Patient Service...Mostrar másÚltima actualización: hace 8 días Earn at least $2555 driving with Uber when you complete your first 203 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Mostrar másÚltima actualización: hace 8 días Old National Bank has been serving clients and communities since 1834.With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve.As a trusted part...Mostrar másÚltima actualización: hace 25 días 
Chicago-based Golub & Company LLC and its affiliates are active in key markets across the United States in real estate development, acquisitions, asset and property management, leasing and corp...Mostrar másÚltima actualización: hace 10 días Earn at least $2555 driving with Uber when you complete your first 203 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Mostrar másÚltima actualización: hace 8 días
- Oferta promocionada
Client Service Coordinator
Banfield Pet HospitalChicago Heights, IL, USA tiempo completo
- Oferta promocionada
Tax Expert - Onsite - 2+ Yrs Paid Tax Experience Required
IntuitWILMINGTON, Illinois, United StatesA tiempo completo
- Oferta promocionada
Part-time gig : Earn at least $2555 in your first 203 trips.
UberBraidwood, IL, United StatesA tiempo completo +1
- Oferta promocionada
Service Loyalty Coordinator - Audi Chicago
CarDashChicago, IL, USA tiempo completo
- Oferta promocionada
Services Coordinator
The Salvation Army USA Central TerritoryChicago, IL, United StatesA tiempo completo
- Oferta promocionada
Operations Support Coordinator - Fitness Center - Days
Endeavor HealthWoodridge, IL, United StatesA tiempo completo +1
- Oferta promocionada
Client Service Specialist
Old National BankJoliet, IL, United StatesA tiempo completo
- Oferta promocionada
Manager Customer Service
Binny's Beverage DepotOak Lawn, ILA tiempo completo
- Oferta promocionada
Client Services Coordinator
Savills North AmericaChicago, IL, United StatesA tiempo completo
- Oferta promocionada
Tax Expert - Onsite
IntuitWILMINGTON, Illinois, United StatesA tiempo completo
- Oferta promocionada
Client Services Coordinator (Chicago)
Savills North AmericaChicago, IL, USA tiempo parcial
- Oferta promocionada
Quick Earnings : Earn At Least $2555 For Your First 203 Trips, Guaranteed.
UberMazon, IL, United StatesA tiempo completo +1
- Oferta promocionada
Flexible $ : Earn At Least $2555 For Your First 203 Trips, Guaranteed.
UberGodley, IL, United StatesA tiempo completo +1
- Oferta promocionada
Tax Expert - 2+ Yrs Paid Tax Experience Required
IntuitBeecher, IL, United StatesA tiempo completo
- Oferta promocionada
Client Service Coordinator
Veterans StaffingSouth Elgin, IL, USA tiempo completo
- Oferta promocionada
Patient Services Coordinator
PT SolutionsDowners Grove, IL, USA tiempo completo
- Oferta promocionada
Flexible schedule - Earn at least $2555 by driving 203 trips with Uber
UberEssex, IL, United StatesA tiempo completo +1
- Oferta promocionada
Client Service Representative
Old National BankOrland Park, IL, United StatesA tiempo completo
Tenant Services Coordinator
Golub & CompanyChicago, IL, USA tiempo completo
Quick Apply
- Oferta promocionada
Earn At Least $2555 For Your First 203 Trips, Guaranteed.
UberMomence, IL, United StatesA tiempo completo +1