Customer Service Agent

Customer Service Agent

Department : Hustle Notice Biz

Employment Type : Full Time

Location : Washington, DC

Compensation : $17.25 - $24.00 / hour

Description

Job Title : Customer Service Agent

Location : Washington, DC

Job Type : Full-time

We are seeking a dedicated and enthusiastic Customer Service Agent to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support that aligns with our company's commitment to excellence. Our ideal candidate is someone who thrives in a fast-paced environment and is passionate about helping others solve their issues effectively.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information and assistance regarding products and services.
• Resolve customer complaints and issues in a professional and empathetic manner.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Identify and escalate priority issues to the relevant departments.
• Engage with customers proactively to enhance their experience and gather feedback.

Skills, Knowledge and Expertise

Benefits