Tenant Experience Manager

Tenant Experience Manager

Lincoln Property Company is seeking a dynamic and customer-focused Tenant Experience Manager to join our team at Ryan Tower in Plano, TX. This role is dedicated to creating an exceptional workplace experience for tenants through innovative programming, thoughtful events, and seamless operational support. The ideal candidate will bring a blend of hospitality, event management, and property operations expertise, along with a passion for building community and strengthening tenant relationships. As a key member of the property management team, the Tenant Experience Manager will play an integral role in fostering engagement, supporting building operations, and ensuring Ryan Tower remains a premier destination for tenants and visitors alike.

Overall Job Summary

• Plan and execute tenant engagement programs and branded events, including logistics, catering, vendor coordination, and newsletters.
• Cultivate strong tenant and community relationships while supporting move-ins, technology needs, and VIP visits.
• Manage budgets, track expenses, and prepare reports that demonstrate engagement impact.
• Support property operations by managing work orders, coordinating vendor services, and conducting facility inspections.
• Provide administrative and office support, including phones, supplies, mail / packages, and correspondence.
• Coordinate meeting logistics for both tenants and internal teams.
• Provide flexible support for community programming and office operations as needed (some events may occur outside of standard business hours).

Responsibilities

Essential Skills, Abilities, Knowledge, and Experience

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.