Driver Ability Associate

Driver Ability Associate

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV)

The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we : invest in our employees, engage our customers, provide sustainable systems, and embrace product innovation.

Role Overview

The Driver Ability Associate works with agency rules, regulations, policies, Indiana codes, and services related to credentials, invalidations, suspensions, and reinstatements. A high degree of knowledge of the BMV System Tracking and Record Support (STARS) system is helpful, but not required. The Associate will answer internal and external customer phone calls and emails, as well as process assigned paperwork and all related functions. Some team travel is involved. Mileage is reimbursed if not using a state vehicle. This position is located at the BMV operations center at the Indiana Government Center in Indianapolis. Hours are : full-time, Monday - Friday, 8 : 30 am - 4 : 00 pm. Weekends are holiday off.

Salary : The salary for this position traditionally starts at $29,588.00. Use our Compensation Calculator to view the total compensation package.

A Day in the Life

Responsibilities include : provide respectful, expedient, and accurate customer service; respond to and process escalated calls; investigate referrals made to Driver Ability on State Form 54750; process forms and update customer records; review, record, and process daily submission files of State Driver's Exam and on-road skills tests; correspond within BMV and outside agencies, BMV branches, and BMV-approved Rehabilitation Centers; assist in researching, implementing, and completing department projects; investigate inquiries from internal and external partners; work with the Indiana Driver's Licensing Medical Advisory Board; comply with BMV policies and Indiana Codes to ensure confidentiality of records; participate in quarterly branch visits. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need For Success

High school diploma, or equivalent, with 1 year of work experience. Extensive knowledge of productivity software including Microsoft Word, Excel, Access, PowerPoint, and Outlook. Ability to : quickly gain proficiency with the BMV System Tracking and Record Support (STARS) software, Kofax Total Agility (KTA) software, DocuWare software, and other applications necessary for business processing; multitask; exercise effective time management; navigate complex administrative guidelines related to driver credentials, invalidations, suspensions, and reinstatements; communicate effectively in writing and speaking; read with attention to detail, accuracy, and completeness; work under pressure; practice diplomacy, tact, and courtesy. Supervisory Responsibilities / Direct Reports : This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefits package for full-time employees that includes : three (3) medical plan options (including RX coverage) as well as vision and dental plans; wellness rewards program; health savings account, which includes bi-weekly state contribution; deferred compensation 457(b) account (similar to 401(k) plan) with employer match; two (2) fully-funded pension plan options; a robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to : 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers; up to 15 hours of paid community service leave; combined 180 hours of paid vacation, personal, and sick leave time off; 12 paid holidays, 14 in election years; education reimbursement program; group life insurance; referral bonus program; employee assistance program; qualified employer for the Public Service Loan Forgiveness Program; free parking for most positions; free LinkedIn Learning access.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.