Operations Lead

Operations Lead at Coco Robotics

At Coco Robotics, we're dedicated to perfecting the last-mile delivery experience. We strongly believe the industry in its current state is massively under-serving merchants, so we're building a frictionless, reliable, consistent, and sustainable solution for merchants and their customers in cities everywhere.

Role Overview As an Operations Lead at Coco, you will be the linchpin between our warehouse, field teams, and leadership. You'll drive day-to-day execution of our Los Angeles market by overseeing fleet deployment, maintenance workflows, and data-backed process improvements. You are an analytical self-starter who can both roll up your sleeves and build scalable playbooks, and you'll collaborate across engineering, product, and city leadership to keep Coco moving and growing.

Schedule & Availability This is not a 9 am5 pm role. You must be prepared to work a flexible, non-traditional schedule, including early mornings, evenings, weekends, and occasional holidays, to ensure seamless field coverage and rapid response to repairs.

What You'll Do

• City Operations & Routing : Partner with the City GM to design and optimize routes for new operating zones. Use real-time data to adjust plans and maintain fleet availability targets.
• Field Supervision & Compliance : Lead, coach, and dispatch our field associates, drivers, and mechanics. Ensure all on-street activity meets Coco's safety, quality, and service-level standards.
• Maintenance Triage & Escalation : Oversee creation and prioritization of work orders for damaged robots / vehicles. Ensure technicians follow SOPs and SLAs, and escalate critical issues to the MRO team.
• Data-Driven Process Improvement : Analyze large data sets (fleet telemetry, repair logs, replenishment metrics) to identify inefficiencies. Build new operational playbooks and refine existing ones to scale with growth.
• Cross-Functional Collaboration : Serve as the "voice of the field" in engineering and product stand-upssurface system bugs, suggest feature enhancements, and validate fixes on-street.
• Hands-On Support : Occasionally jump into charging, cleaning, and basic repairs to stay grounded in daily realities and mentor new associates.

What Success Looks Like

What We're Looking For

Nice to Haves

Why You'll Love Working at Coco

Competitive compensation, benefits, and equity.