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Global Export Operations Manager (Manufacturing)
Global Export Operations Manager (Manufacturing)WET (Design) • Los Angeles, CA, US
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Global Export Operations Manager (Manufacturing)

Global Export Operations Manager (Manufacturing)

WET (Design) • Los Angeles, CA, US
Hace 9 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Overview

Global Parts & Export Operations Manager (Manufacturing) — Los Angeles, CA

Reports to : COO (Legacy)

WET (Design) is the world leader in awe-inspiring water and sensory installations, transforming public spaces from Dubai to Las Vegas. This role leads our global parts and export operations, connecting manufacturing to the world and ensuring each shipment is flawless.

Why this role matters

In this high-impact position, you turn complex technical requests from concept to reality, ensuring every quote, order, and delivery is accurate, compliant, and on time. Your work keeps our customers delighted, our features flawless, and our global reputation growing—while advancing your career at the heart of international manufacturing, logistics, and export innovation.

Key Outcomes (first 90–120 days)

  • Quote cycle time : =2 business days standard, =5 days for technical alternates
  • 100% export documentation compliance (CI / PL, HS codes, CoO, licenses)
  • OTIF (On Time In Full) = 95%; zero preventable customs holds
  • Pricing hygiene : validate / seed QuickBooks pricing for top 200 SKUs
  • Clerk cross-trained for seamless PTO / coverage

Core Responsibilities

  • Triage RFQs, interpret BOMs, and coordinate alternates with Engineering; margin-aware quoting via QuickBooks
  • Convert quotes to sales orders in QuickBooks and Smartsheet; trigger actions with Procurement and Manufacturing
  • Build / ship readiness and kit list alignment; resolve long lead or part discrepancies
  • Own export logistics : book carriers, prepare documentation, apply Incoterms, resolve customs issues for global destinations
  • Generate invoices, pro formas, and collaborate with Finance to ensure tax / VAT accuracy and prompt collections
  • Lead RMA intake / testing; manage vendor claims and credits; document root causes
  • Maintain SKU master, dashboards, and support platform migrations
  • Standardize templates, mini SOPs, and coach cross-trained staff for process excellence

    • Required Qualifications

  • 5+ years in manufacturing parts / logistics / export ops or similar
  • Hands-on export expertise : docs, HS codes, Incoterms, global freight
  • Proficient in QuickBooks, Smartsheet, and Excel (lookups, pivots)
  • Skilled at reading BOMs, drawings, and datasheets; comfortable with engineers
  • Clear written client communication, strong follow-through across time zones

    • Preferred

  • Shipping experience to GCC / India / SEA; VAT / withholding awareness
  • Experience with OEM / integrator work; catalog, RMA / warranty flow ownership
  • Exposure to ERP / CMMS and software migration / UAT

    • KPIs

    Quote speed & accuracy, OTIF, export document quality, customs holds, invoice lead time, DSO, RMA resolution, inventory & pricing hygiene

    Apply today to help deliver world-class features globally. See more at www.wetdesign.com

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