Resident Services Coordinator
There's more to Morgan Group than our 65+ multi-family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it's about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including :
- Advancement opportunities
- Training
- Low-cost Medical, Dental, Vision
- Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
- Health Savings Account
- Voluntary Life Insurance
- Long-Term Disability Insurance
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- 401K (Traditional & Roth) with Company Match
- Employee Assistance Program
- Paid Time Off plans including :
- Vacation
- Sick
- Floating Holiday
- Bereavement Leave
- Holiday Schedule
- Referral Bonus Program
This position is also eligible for a quarterly bonus program. The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you'll get the training and support from your team that you need to excel in your role and reach your full potential.
Duties and Responsibilities
Adhere to MORGAN's Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals (referred to as the Operations Manuals) along with the Team Member Handbook.Assist residents with maintenance requests and enter requests in a timely manner, follow up with residents after completion to ensure that they were satisfied with their experiencePlan, organize, and promote resident functions and events for the communityUtilize and establish creative marketing and social media strategies to increase property trafficGuide residents through the move-in process; release keys, fobs, parking passes, etc., and assist with any questions or concernsPromote positive resident relations through courteous and timely response to resident needs and concernsActively work to create and maintain strong, ongoing relationships with potential and current residents, guests and vendorsUse a customer focused attitude year round to increase customer sentiment and ensure a smooth renewal process for existing residentsAssist the Maintenance Supervisor with coordinating and scheduling carpet cleanings, pest control, and preventative maintenance for the communityAssist the team with the renewal process and sending out resident noticesPerforms leasing activities including generating traffic, following up on leads, touring the community and closing salesShowcase the value of the community features as they relate to the customer needsSupport occupancy and retention goals by following up with potential and current residentsUse problem solving skills and best judgment to handle unpredictable situations as they ariseMaintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decisionDemonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasksWill assist in other projects and activities as needed. Work overtime as necessary to meet the MORGAN standards of customer service.Qualifications
Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.In addition, proven experience in the following is required :Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.Above average organizational and verbal skills.Ability to accurately perform basic mathematical functions.Strong customer service and marketing skills.Working conditions
If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth.
Physical requirements
Will need to be on feet (33% to 100%).Will need to perform the following physical activities (50% to 100%).Lifting / carrying (supplies, replacement parts, ladders, etc.).Over 50 lbs
Rare need (less than 1%)
Between 10 - 25 lbs
Occasional need (1% to 33%)
Less than 10 lbs
Frequent need (33% to 100%)
NOTE : Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.
