Intake Coordinator - BHD

Job Description

Job Description

ABOUT THE POSITION

The Intake Coordinator triages and processes referrals from internal and external sources, ensures smooth onboarding to BHD services, and connects families to community resources for needs outside CSR’s scope. The role maintains timely, accurate EHR documentation, safeguards confidentiality (HIPAA), and participates in supervision and team meetings to support high-quality, culturally responsive care.

KEY RESPONSIBILITIES

• Deliver exceptional customer service; communicate effectively with physicians, clients, visitors, staff, and other collaterals.
• Determine insurance eligibility.
• Triage calls, assess level of service need, and prioritize waitlist placement; engage members and collaterals appropriately.
• Enter complete, accurate data in the EHR across required tabs; note referrals to admin staff and program supervisors.
• Process and file faxed documents in a timely manner; scan supporting documents for HUB-dependent services.
• Attend weekly supervision and team meetings.
• Update MABHA weekly to reflect program availability.
• Assist with administrative duties as needed.

REQUIREMENTS

Must-Haves

SALARY & BENEFITS

ABOUT CSR

Children’s Services of Roxbury (CSR) is one of Massachusetts’ largest Black-led nonprofits, providing holistic services to 6,000+ children and families each year. We foster a culture of trust, humility, and respect, where every team member is valued and supported. CSR is an equal opportunity employer committed to an inclusive environment. We encourage applicants of all backgrounds to apply.