Job Description
Job Description
Personal Lines Account Manager | HNW | Personal Lines Book
Location : Lynbrook, NY (Hybrid or In-Office)
Employment Type : Full-time | Independent Insurance Agency
About the Role
We’re seeking a client-focused Personal Lines Account Manager to service and grow a well-established book of home, auto, umbrella, and specialty personal lines accounts. You’ll be the day-to-day contact for clients—handling renewals, coverage changes, billing questions, and remarketing—while partnering closely with producers and carriers to deliver an exceptional client experience.
What You’ll Do
- Own the client relationship : Respond to coverage questions, process endorsements, handle COIs / EOIs, mortgagee and lienholder changes, cancellations / reinstatements, and billing inquiries.
- Renewals & remarketing : Review coverage and pricing, run comparisons, negotiate with carriers, and present options to maximize value and retention.
- New business support : Prepare quotes, binders, ID cards, and onboarding documentation; ensure smooth hand-offs from producers.
- Claims advocacy : Guide clients through FNOL, monitor status, and help resolve issues with adjusters.
- Documentation & compliance : Maintain thorough, timely activity notes and attach records in the AMS; follow agency workflows and state regulatory requirements.
- Growth mindset : Identify cross-sell / upsell opportunities (umbrella, flood, valuables, recreational vehicles) and request referrals.
- Carrier & vendor coordination : Build productive relationships to expedite underwriting, inspections, and policy issuance.
What You Bring
Licensing : Active P&CExperience : 2–5+ years servicing personal lines accounts in an independent agency or brokerage setting (local market experience strongly preferred).Technical skills : Proficiency with an agency management system ( EPIC, AMS360, QQCatalyst, TAM / Applied , or similar) and carrier raters / portals.Coverage knowledge : Solid grasp of HO-3 / HO-6 / DP-3, auto, umbrella, flood (NFIP & private), and coastal / market nuances; able to explain options in plain English.Service excellence : Organized, detail-driven, and proactive with strong verbal / written communication and follow-through.Team player : Comfortable collaborating with producers, account assistants, and carrier partners in a fast-moving environment.Nice to Have
Prior experience with New York carriers and CAT-exposed risks.Designations (CISR, CISR-ELITE, CIC, CPRM, AINS) or willingness to pursue.Bilingual (English / Spanish) a plus in the NY market.Compensation & Benefits
Base salary : $55,000 – $75,000 DOE + performance incentives / commission opportunities.Benefits : Medical, dental, vision, life / AD 401(k) with employer contribution; paid vacation, sick time, and holidays.Professional development : Tuition / CE reimbursement and support for industry designations.Work setup : Hybrid flexibility after ramp-up (role may require some in-office days for client / carrier meetings).