A company is looking for a Technical Support Shift Supervisor.
Key Responsibilities
Provide leadership and support to Tier 1 and Tier 2 support specialists
Monitor ticket queues for timely responses and adherence to service level agreements (SLAs)
Analyze support metrics and recommend process improvements
Required Qualifications
Typically requires a Bachelor's degree
Three to five years of relevant experience in a similar role
With a Master's degree, three or more years of experience will be accepted
Proven experience supervising help desk or IT support staff in a high-volume environment
Strong knowledge of common IT systems, hardware, software, and networking
Technical Support Supervisor • Corona, California, United States
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