Job Duties and Responsibilities :
- Apply functional expertise and provide best practice guidance to help maximize the client's investment in Workday
How to Support of Workday HCM Core, Workday Timetracking, Leave & Absence
How to Support of Shiftwizard for clinical scheduling and Dormakaba applicationsProvide virtual elbow support.Address complex and simple "How to" questions via SNOW, email or telephone as needed.Prepare additional tipsheets and training materials including training videos as needed and directed by informatics / project leadershipParticipate as a product expert in office hours and other mechanisms to provide support to the clientWork will largely be 8-5pm PST. However it is anticipated that hours will need to flex around go liveOnsite will be require for week prior and week after timetracking go live (subject to change per JMH)Any remote work must be US based.Learn core capabilities for Shiftwizard and Dormakaba. Provide "how to" guidanceKnowledge, Skills and Abilities :
Excellent verbal and written communication skills with strong attention to detail.Ability to work independently and demonstrates initiative in solving complex challenges.Ability to prioritize and perform multiple tasks in a dynamic and fast-paced team environmentCreativity in building communication and trainings assetsOutstanding organizational and planning abilitiesMust be an effective team player and proficiently work with cross-functional teamsQualifications :
Completed Workday Time Tracking for Administrators. Certification a plusor
Completed Absence for Administrators. Certification a plusMinimum 2 years supporting or implementing Workday timetracking. Customer strongly prefers that experience from US based healthcare organizationsDemonstrated experience in building tip sheets and training materials and training usersExperience deploying / supporting Shiftwizard and / or Dormakaba applications at prior organizations a plus