Sr. Director - Services Partners & Alliances

Sr Director Of Services Delivery Integrators & Gtm Alliances

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, you'll enjoy :

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive in our offices or yours.

Job Summary

SHI is seeking an executive visionary to serve as Sr Director of Services Delivery Integrators & GTM Alliances, responsible for crafting the program, developing a team while leading a comprehensive alliance services partner ecosystem. This role focuses on strategic alliance development, executive-level relationship management, sub-contracting partner program management in order to drive measurable revenue and gross margin growth through innovative partner programs. The ideal candidate brings extensive executive relationships and experience in IT services with a foundation in partner program development / implementation / execution with a proven ability to build high-impact visions achieved via aggressive KPIs for revenue, gross margin, and partner performance (measured via NPS).

Role Description

Strategic Vision & Program Development :

Executive Relationship Management :

Go-to-Market Strategy & Enablement :

KPI Management & Performance Measurement :

80), and partner performance benchmarks (e.g., deal win rates >

50%).

Revenue & Margin Growth Leadership :

Cross-Functional Executive Leadership :

Partners Anticipated :

Additional Responsibilities

Develop executive strategies for service delivery that prioritize customer value, innovation, and scalable growth. Mentor and lead senior services teams, instilling a culture of strategic excellence, accountability, and high-performance collaboration. Oversee strategic resource planning and budgeting at the executive level, optimizing investments to maximize ROI on partner initiatives. Leverage advanced analytics to evaluate program performance, driving data-informed decisions that align with SHI's strategic imperatives. Integrate partner services into enterprise-wide processes, enhancing overall efficiency and competitive differentiation. Cultivate executive networks with clients, partners, and industry leaders to advance SHI's market position. Ensure governance and compliance in partner engagements, mitigating risks while upholding SHI's standards. Champion innovative practices in partner program design, incorporating emerging technologies to boost efficiency and outcomes. Deliver executive reports and insights to the board and senior leadership on alliance performance, revenue impacts, and strategic recommendations.

Behaviors and Competencies

Strategic Thinking : Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

Leadership : Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

Business Acumen : Can provide strategic guidance and insights to drive overall business success.

Communication : Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

Collaboration : Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

Problem-Solving : Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.

Customer-Centric Mindset : Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.

Results Orientation : Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.

Adaptability : Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.

Strategic Implementation : Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.

Continuous Improvement : Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.

Skill Level Requirements

Proficiency in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success.

Expert understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization.

Expertise in designing, implementing, and managing cloud-based solutions to optimize performance, scalability, and cost-efficiency.

Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment.

Understanding of IT industry trends and dynamics, ensuring continuous learning and staying ahead of market shifts.

Experience with change management and change consulting, crucial for driving innovation and continuous improvement within the organization.