Staff Data Engineer

Job Description

Job Description

ABOUT ARTERA

Our Mission :   Make healthcare #1 in customer service.

What We Deliver :   Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Our Impact :  Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Our award-winning culture : Our award-winning culture : Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include : Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

SUMMARY

We are seeking a highly skilled and motivated Staff Data Engineer to join our team at Artera. This role is critical to maintaining and improving our data infrastructure, ensuring that our data pipelines are robust, efficient, and capable of delivering high-quality data to both internal and external stakeholders. As a key player in our data team, you will have the opportunity to make strategic decisions about the tools we use, how we organize our data, and the best methods for orchestrating and optimizing our data processes.

Your contributions will be essential to ensuring the uninterrupted flow of data across our platform, supporting the analytics needs of our clients and internal teams. If you are passionate about data, problem-solving, and continuous improvement, while also taking the lead on investigating and implementing solutions to enhance our data infrastructure.

Responsibilities

• Continuous Enhancement : Maintain and elevate Artera’s data infrastructure, ensuring peak performance and dependability.
• Strategic Leadership : Drive the decision-making process for the selection and implementation of data tools and technologies
• Streamlining : Design and refine data pipelines to ensure smooth and efficient data flow.
• Troubleshooting : Manage the daily operations of the Artera platform, swiftly identifying and resolving data-related challenges.
• Cross-Functional Synergy : Partner with cross-functional teams to develop new data requirements and refine existing processes
• Guidance : Provide mentorship to junior engineers, supporting their growth and assisting with complex projects
• Collaborative Innovation : Contribute to ongoing platform improvements, ensuring a culture of continuous innovation.
• Knowledge Expansion : Stay informed on industry trends and best practices in data infrastructure and cloud technologies.
• Dependability : Guarantee consistent data delivery to customers and stakeholders, adhering to or surpassing service level agreements.
• Oversight : Monitor and sustain the data infrastructure, covering areas like recalls, message delivery, and reporting functions.
• Proactiveness : Improves stability and performance of architecture for team implementations.

Requirements

Bonus Experience

The compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.

Security Requirements

This engineering role contributes to a secure, federally compliant platform. Candidates must be eligible for a government background check and operate within strict code management, access, and documentation standards. Security-conscious development and participation in compliance practices are core to the role.

OUR APPROACH TO WORK LOCATION

Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and / or role responsibilities.

In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “ Hiring Hubs .” We are currently hiring remote candidates located within the following hiring hubs :

This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment.

To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.

As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place , should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.

WORKING AT ARTERA

Company benefits  - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!

Career development  - Manager development cohorts, employee development funds

Generous time off  - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs)  - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

SECURITY REQUIREMENTS

All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.