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Infrastructure Specialist

Infrastructure Specialist

Pomeroy TechnologiesTrenton, MI, United States
Hace 2 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Essential Job Functions

  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems / equipment.
  • Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.
  • Ability to walk and stand for several hours.
  • Will train the right candidate on automotive software and processes.

Basic Qualifications

  • High school diploma or G.E.D.
  • 1-2 years of service desk or field support experience
  • Knowledge of Office 365, Microsoft applications, use of ticket system (Service Now preferred).
  • Experience working with the hardware, software, and office equipment products

    • Other Qualifications

  • Good interpersonal skills to work with customers and other unit personnel
  • Good analytical and problem-solving skills
  • Good communication skills
  • Good time management and organizational skills
  • Ability to resolve hardware and software problems

    • Work Environment

  • Office / Automotive Plant environment
  • Will require some weekend and holiday work
  • Shift work including afternoon and midnight shifts
  • Will require Overtime

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    Infrastructure Specialist • Trenton, MI, United States

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