GCA Customer Service Coordinator

GCA Customer Service Coordinator

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24 / 7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.

Zurich North America is seeking a Global Corporate Assistance (GCA) Customer Service Coordinator to join our Group in North American, Houston, TX. The GCA Customer Service Coordinator is the front-line of customer support in coordinating risk mitigation activities that ensure Zurichs clients are in the best hands while traveling abroad. You are the heart of the operation and will work with Zurich Travels Medical and Security teams, Travel Desk, and a Leadership team from a wide array of associated career fields, such as Risk Management, Medical, Military, NGOs and Federal agencies.

As a coordinator at Zurich, you are the one the clients turn to in times of need. You act with speed, composure, compassion, and knowledge to solve problems and the work you do every day is the heart of Zurich business.

The GCA Customer Service Coordinator is responsible for :

• Providing telephone support and emergency evacuation services in response to client requests
• Using appropriate resources to provide referrals to clients according to their requests
• Coordinating the management of each clients travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance
• Monitoring the status of patients and regularly reporting the situation to the family and / or fellow travelers of the insured
• Making arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team
• Documenting the entire management of each case
• Providing telephone and document translation services through applicable providers
• Sending and receiving faxes and e-mails, calls via telephone, and supporting inbound / outbound SMS communications
• Making assessments and filing claims on behalf of the client
• Working with and supporting the Provider Network Group by adding and evaluating both new service and existing service providers

Basic Qualifications :

Preferred Qualifications :

You are joining us at a pivotal time in our business. With the recent acquisition of AIGs global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.

Were for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance we want to cover more.

Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal : exceeding our customers expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability / vet

Nearest Major Market : Houston