Teller- Bilingual (Spanish) Required

Job Description

Teller- Bilingual (Spanish) Required

Category of Employment

Full-time; non-exempt.

Position Purpose

To assist members with their financial transactions and identify products and services that will enhance the member relationship.

Reporting Relationships

This position reports to the Branch Manager.

Essential Functions and Accountabilities

• Receive and process transactions as noted.
• Greet and direct members and telephone calls to appropriate staff.
• Provide general credit union information.
• Assist MSS's as needed with member service solutions.
• Cross-sell all credit union services as appropriate.
• Identify member financial needs and offer products, services and solutions to meet those needs, including added-convenience products, sales referrals, and alternate access channels.
• Provide excellent member service.
• Process cash transactions at the window, including deposits, cash withdrawals, money orders, traveler's checks, check withdrawals, payments, and other transactions as requested by the members.
• Prove cash at the end of the day. Order cash daily to maintain proper balance in denominations of currency and coin to carry on daily business.
• Handles mail payments and deposits.
• Assist other departments when necessary.
• Assure proper maintenance, cleanliness, and security of work area, desk, equipment, etc.
• Perform other duties as required by supervisors.

Performance Expectations

Requirements

Minimum Qualifications

Desirable Qualifications

Desirable Traits

Physical and Mental Demands

Physical activities involve those normally associated with working in an office environment : walking, standing, talking and similar activities.

Vision and hearing requirements, including close vision, ability to distinguish basic colors and / or shades, depth perception ability to adjust focus, ability to hear telephone and / or in-person conversations, and other vision and hearing demands.

Ability to lift objects or exert force in pushing and pulling.

Mental demands, including such requirements as reading documents, analyzing and solving problems, interpreting data or information, using math or mathematical reasoning, learning and applying new information and skills, performing highly detailed work, meeting changing and / or intensive deadlines, managing constant interruptions and multiple concurrent tasks, and interacting with members / coworkers.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Wichita Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.