Patient Care Coordinator

Medical Secretary

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status : Regular Full Time

Work Shift : Day (United States of America)

Compensation Range : $25.83 - $39.43. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to : scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Job Description

Years Of Experience Required : 2 Healthcare / Medical - Medical Secretary

Years Of Experience Preferred : Superior written and oral communication skills, exceptional customer service skills, ability to follow through with tasks to completion, strong organizational and problem-solving skills, ability to multitask in a fast paced environment, ability to effectively and accurately follow directions or instructions, ability to work collaboratively as part of a team; offers to help coworkers when needed, detail-oriented, ability to escalate issues appropriately, consistently displays a positive attitude towards ones work and work environment, strong computer skills, knowledge of healthcare industry including regulations and health insurance, experience with Epic preferred; familiarity with medical terminology, preferred.

Physical Working Conditions : Sitting in a comfortable position with frequent opportunity to move about Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus.

Environmental Working Conditions : Comfortable indoor area Located in a comfortable indoor area.

Hazards OSHA : Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Position & Unit Accountabilities :

• Coordinate multidisciplinary ALS / MDA clinic, ensuring smooth patient transitions and follow-up.
• Serve as the patient liaison between a multidisciplinary care team to help patients, their families, and caregivers navigate a complex care journey.
• Support patients with scheduling appropriate follow-up appointments and acquiring necessary equipment. Administratively, coordinate the ordering and delivery of patient equipment with external vendors and help troubleshoot delays.
• Develop and maintain volume dashboard for key performance indicators.
• Manage prior authorizations and supporting documentations with insurance carriers and collaborating closely with physicians and vendors.
• Assist in the coordination of transportation for patients to and from clinic visit.
• Maintain and streamline scheduling and documentation templates.
• Support quality improvement initiatives, patient outreach, and data collection for reporting needs.
• Willingness to travel to Westchester Clinic once a month with team (transportation provided).
• Perform administrative duties to support the ALS / MDA clinic and MD private clinical practice
• Partner with administrative leadership to monitor and support scheduling changes
• Prepare letters and memorandums to be reviewed and signed by MD
• Answer telephone calls, take messages; retrieve messages frequently from voicemail, PerfectServe and patient messages via EPIC
• Special assignments as needed.
• Upholds Standards / Expectations of HSS Staff - Attendance Maintains satisfactory attendance record.
• Upholds Standards / Expectations of HSS Staff - Maintains punctuality Reports for duty punctually.
• Upholds Standards / Expectations of HSS Staff - Adjusts to change Adjusts to changing situations and work assignments.

Education Required : Associate's degree or 5+ years of healthcare / administrative experience may be considered in lieu of education.

Education Preferred : Bachelors