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Revenue Cycle Management - Supervisor
Revenue Cycle Management - SupervisorEyesight Ophthalmic Services • Somersworth, NH, United States
Revenue Cycle Management - Supervisor

Revenue Cycle Management - Supervisor

Eyesight Ophthalmic Services • Somersworth, NH, United States
Hace 16 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Type

Full-time

Description

Job Summary

The Revenue Cycle Management Supervisor is responsible for overseeing day-to-day operations of the billing team, ensuring accuracy, efficiency, and compliance in all revenue cycle activities. This position plays a key role in training staff, resolving escalated billing issues, supporting payer transitions, and maintaining alignment with organizational goals. The ideal candidate will bring strong leadership, expertise in ophthalmology billing, and a collaborative approach to process improvement.

Core Behavioral Values :

  • CLEAR ID : Collaborate, Learn, Empathy, Accountable, Respect, Integrity, Dedication
  • These behaviors are based on Eyesight's culture and values critical to support the organization's mission of providing uncompromising care to patients.

Requirements

Essential Functions

  • Supervise billing staff including billers, coders, and prior authorization specialists across all offices.
  • Oversee workflow queues, task assignments, and ensure timely completion of claims, denials, refunds, prior authorizations, and audits.
  • Monitor and support daily posting, EOD processes, and reconciliation tasks.
  • Serve as an escalation point for complex billing issues, patient disputes, and insurance denials.
  • Ensure proper training of all billing staff and create / refine SOPs in collaboration with department leadership.
  • Assist with onboarding new billers and cross-training staff to ensure department flexibility.
  • Audit billing practices for accuracy and compliance with Medicare, Medicaid, and commercial payer policies.
  • Maintain and monitor ClickUp boards, flags, and communication protocols for team updates and accountability.
  • Act as liaison between billing, clinical, surgical posting, and administrative departments to ensure cohesive communication and efficient workflows.
  • Track department metrics (collections, turnaround time, denials, etc.) and present progress reports.
  • Stay current on billing regulations, payer requirements, coding changes, and disseminate updates to the team.
  • Support transitions related to new payers, procedures, injectables, and software systems (e.g. ModMed, PODIS).
  • Perform additional duties as needed to support the Director of RCM and organizational revenue goals.

    • Qualifications

  • Minimum 5 years of experience in medical billing
  • 2+ years in a supervisory or lead role required
  • Strong understanding of ophthalmology billing, coding (CPT / ICD-10), and payer rules (Medicare, Medicaid, commercial)
  • Experience with revenue cycle platforms and EHRs (ModMed preferred); ClickUp and PODIS experience a plus
  • Ability to lead, motivate, and hold a team accountable while fostering a collaborative, solutions-oriented environment
  • Strong analytical, problem-solving, and organizational skills
  • Excellent written and verbal communication skills

    • Preferred

  • Billing / Coding certifications (e.g., COA, OSC, CPC) strongly preferred
  • Experience navigating payer portals and submitting appeals, PAs, and audits
  • Working knowledge of retina-specific medications, co-management billing, and financial assistance workflows

    • Work Conditions

  • Professional healthcare setting, including clinics, administrative areas, and patient-facing environments
  • Noise level ranges from quiet to moderate, depending on location and activity
  • Potential exposure to infectious diseases, bodily fluids, or cleaning agents in accordance with standard protocols

    • Physical Requirements

  • Ability to sit, stand, and walk for extended periods
  • Frequent use of hands and fingers to operate medical or office equipment
  • Effective verbal and written communication; ability to hear and understand speech in person and by phone
  • Close vision required for reading small print and viewing computer screens
  • Occasional lifting or moving of objects up to 25 pounds
  • May involve reaching, bending, stooping, kneeling, or other physical movement
  • Ability to manage multiple priorities and maintain professional interactions in a dynamic setting

    • Salary Description

    $50000 - $54000

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    Revenue Cycle Supervisor • Somersworth, NH, United States

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