Hospitality Services Manager

Hospitality Services Manager

The Hospitality Services Manager is responsible for the delivery of exceptional customer service designed to reinforce and enhance resident and family experience, satisfaction and loyalty.

Availability : Full-Time including 1 weekend day

What will I do every day?

• Manage and improve resident and family satisfaction and loyalty
• Proactively identify and address resident challenges and opportunities for improvement
• Oversee a smooth and customer service-focused front desk
• Motivate and lead a high-performance Customer Service team
• Execute the move-in and welcome, transfer, and move-out processes of residents effectively
• Manage the department budget
• Help coordinate resident focus group meetings
• Assists the resident in the selection and placement of furniture for his / her new home

What will I need to be successful in this role?

What's in it for me? (Great Question!)

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements

Kisco Senior Living is an Equal Opportunity Employer