The Loaner Administrator is responsible for managing the dealership’s loaner vehicle fleet while providing administrative and operational support to the service department. This role ensures accurate tracking of loaner usage, assists customers, and helps maintain efficient day-to-day service operations.
ScheduleMonday – Friday: 7:30 AM – 4:30 PM
Every other Saturday: 8:00 AM – 4:00 PM
If a Saturday is worked, one weekday off is provided
$15.00-$18.00 per hour
Manage and monitor the loaner vehicle fleet to ensure availability and proper usage
Maintain accurate tracking of loaner vehicles using a spreadsheet (location, reason for use, and return status)
Check out loaner vehicles to customers and ensure a smooth loaner process
Assist with answering phones and directing customer inquiries appropriately
Move vehicles on the lot as needed to support service operations
Provide general administrative and operational support to the service department
Perform other duties as assigned
High school diploma or equivalent
Strong organizational skills and attention to detail
Ability to multitask and prioritize effectively in a fast-paced environment
Basic proficiency in Microsoft Excel
Valid driver’s license and ability to safely move vehicles
Previous experience in an automotive service or dealership environment
Customer service experience
Familiarity with dealership management systems (a plus)
Customer Service Orientation: Provides a positive and professional customer experience
Attention to Detail: Ensures accurate documentation and tracking
Communication Skills: Clear, professional interaction with customers and team members
Teamwork: Works collaboratively with service department staff
Adaptability: Handles changing priorities effectively
Paid Time Off (PTO) & Holidays
Medical, Dental, and Vision Insurance
401(k) with Company Match
Life & Disability Insurance
Career Advancement Opportunities
Tuition Reimbursement
Training & Development Programs
Service Awards
Family-owned and locally operated for over 50 years, the Tom Wood Group is committed to excellence, integrity, and superior customer service. Our core values include:
Humbly Confident
Passionately Driven
Sincere Desire to Help Others
Uncompromising Integrity
Employment is contingent upon successfully passing a background screening, including a criminal background check, motor vehicle report, social security verification, and drug test.
Loaner Administrator • Indianapolis, IN, US
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