German Speaking Customer Service for Renewable Energy industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our mission is to connect talented individuals with exceptional employment opportunities worldwide, ensuring the best fit for both candidates and employers. We are currently looking for a German Speaking Customer Service Representative to join our client's team in the Renewable Energy industry. This role is pivotal in providing top-notch customer support to German-speaking clients, guiding them through their inquiries, managing service requests, and resolving any issues they may face. If you are passionate about renewable energy and have a knack for helping others, this position is a fantastic opportunity to contribute to meaningful work while working with an international team. By joining us, you'll have the chance to make a significant impact in the fast-evolving sector of renewable energy and help shape the future of eco-friendly solutions, all while utilizing your language skills in an exciting and dynamic environment.

Responsibilities

• Provide exceptional customer service support to German-speaking clients in the renewable energy sector.
• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist in troubleshooting customer issues and providing timely resolutions.
• Educate customers about renewable energy products and services offered by the company.
• Manage and maintain customer accounts, ensuring accurate and up-to-date information.
• Collaborate with other departments to resolve complex customer issues and improve service delivery.
• Document interactions with customers in the customer relationship management (CRM) system and follow up on outstanding issues.