GH Valet / Shuttle Captain I

Job Type

Full-time

Description

Experts in the art of hospitality, the Grove Hotel and Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, in the heart of downtown Boise. As a Shuttle & Valet Captain at the Grove, you will lead by example to ensure smooth, courteous, and efficient transportation and parking services.

Job Duties / Responsibilities

• Lead daily operations for shuttle and valet services during assigned shifts, ensuring guests receive prompt, professional, and courteous service.
• Train new team members on driving routes, valet procedures, guest service expectations, and safety protocols.
• Serve as the primary point of contact for shuttle and valet team members during your shift, offering guidance and support as needed.
• Monitor guest traffic, adjust team deployment, and assist with logistics to ensure smooth vehicle flow during peak hours or events.
• Perform regular shuttle and valet duties including transporting guests, parking and retrieving vehicles, and assisting with luggage.
• Communicate with hotel departments regarding guest requests, arrivals, or transportation needs.
• Ensure vehicles used in guest service are clean, fueled, and operating safely; report any maintenance issues promptly.
• Maintain professionalism and set the tone for team members through positive attitude, efficient work habits, and commitment to guest satisfaction.
• Report any guest concerns, accidents, or unusual incidents to hotel management.
• Perform other job-related duties as assigned.

Requirements

Physical Requirements

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.