Specialist- Reporting

Salary : $17.46 - $20.08 Hourly

Location : East Peoria Campus, IL

Job Type : Full-time

Job Number : 2500088

Department : Student Service Center (EP)

Opening Date : 04 / 28 / 2025

Closing Date : 5 / 26 / 2025 11 : 59 PM Central

EEO Statement : Illinois Central College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, ancestry, pregnancy, physical or mental disability, sexual orientation, gender identity or expression, marital or familial status, order of protection status, use of VESSA rights, genetic information, military or veteran status (including discharge status), or any other protected status in accordance with applicable federal, state, and local laws.

Summary

As a member of the Division of Student Success at Illinois Central College, the Specialist-Reporting is essential in fostering positive student interactions, enhancing student-centered processes, cultivating a sense of belonging, and collaborating to support student success. Reporting directly to the College Registrar and focused on supporting student records management, including processing enrollment verifications and managing transcript requests, this position helps to advance departmental and divisional goals while supporting the college's overall mission and strategic priorities.

Essential Functions

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Facilitate student success by offering personalized support, guiding students to resources, and acknowledging each student's unique story.
• Enhance student success by identifying and providing feedback on process improvements and utilizing data as needed to ensure that resources and services effectively meet student needs.
• Support student success by collaborating to ensure coordinated efforts in addressing student needs and enhancing overall outcomes.
• Advance student success by engaging in ongoing professional development and growth opportunities to stay current with best practices and effectively address evolving student needs.
• Compose, process and mail various letters related to enrollment verification, admissions, add / drop or records. Reply to requests for information and type or select standardized responses (ex. enrollment verification requests.)
• Gather general or confidential data and materials necessary for compilation of reports (ex. Solomon Report and subpoenas.)
• Scan and link documents to students' records.
• ManagedocumentdisposalrequestsforEnrollmentServicesatallcampuses.
• Process and resolve issues with ICC transcripts requests.
• Prepare and process invoices and purchase orders.
• Process program of study changes.
• Process Consent to Release Information forms
• Review and check in College and High School transcripts.
• Perform related duties Student Information System and CRM (Peoplesoft / Workday / Slate).
• Perform related duties as required.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.

Preferred Qualifications

Illinois Central College offers a comprehensive benefit package including :

Click here, to learn more about full time benefits at ICC.

Do you have an Associate's Degree in related field OR high school diploma / equivalent with five years of related work experience?

Do you have one year of experience working in customer service for a college and / or university?

Which of the following best describes your level of proficiency with the Microsoft Office Suite?

Required Question