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CNC Support Engineer

CNC Support Engineer

Voortman CorpMonee, IL, United States
Hace 8 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

WHAT ARE YOU GOING TO DO

In this role you will be providing remote and on-site support for Voortman USA, resolving technical issues, maintaining customer records, and delivering regular reports.

  • Accountable for answering high volume of calls from customers or field staff requesting technical support
  • Prioritizes service delivery by actively listening to customers or field staff issues and provides helpful guidance to work toward a resolution
  • Responds to and archives incoming emails
  • Investigates machine malfunctions while gathering information to share with the Engineering Department for continuous improvement of customer experience
  • Provides remote online customer support via third-party web-based software applications such as but not limited to TeamViewer, Microsoft Teams, and similar platforms
  • Creates, updates, and distributes required status reports
  • Ensures accurate and timely updating of customer information in SalesForce
  • Completes reports on a weekly basis
  • Conducts regular meetings and occasional site visits with customers to assess their continued challenges, address any additional concerns, and provide tailored solutions to solve their problems
  • Provides feedback from customers to internal stakeholders to drive product improvements and enhancements Additional duties as assigned by management

WHAT WE OFFER

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Expense account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

    • WHAT WE ASK

  • A valid driver's license, passport, and the ability for international travel required
  • High school diploma or equivalent needed
  • Must be able to read electrical, hydraulic, and mechanical drawing or manuals
  • Strong problem-solving abilities to analyze potentially complex issues, identify solutions, and implement them effectively
  • Preferred : A driven, customer-centric mindset with professional experience working in the computerized numerical control (CNC) machinery industry at a minimum two years required
  • Must have excellent communication ability including being able to speak, read, and write the English language to interact effectively with internal and external customers mandatory
  • Computer proficiency (i.e., Microsoft Office - Word, Excel and Outlook, Teams, etc.) at least two years
  • Must be able to work in a sometimes noisy, collaborative team environment
  • Experience using SalesForce application a plus
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    Cnc Engineer • Monee, IL, United States

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