Scheduler

Job Title

Patient Scheduler

Job Description

Responsible for scheduling patients for outpatient services, including coordinating appointments across multiple departments. Duties include pre-registration, insurance verification, and obtaining prior authorizations. Oversees surgical boarding processes to ensure all documentation and clearances are completed before procedures. Provides specialized scheduling and administrative support for orthopedic services, ensuring timely communication between patients, providers, and surgical teams. Maintains accurate records and compliance with organizational and regulatory standards.

Essential Functions

Responds to calls including patients, physicians, physicians' office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.

Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages.

Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.

Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.

Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.

Obtains information from patient health insurance or managed care identification card.

Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.

Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments.

Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires.

Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards.

Follows the hospital exposure control plans/blood borne and airborne pathogens

Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmental to facilitate the department's/unit's ability to meet its goals and objectives.

Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.

Qualifications

Required

• High School Diploma or equivalent
• One year of experience in healthcare setting-prefer registration/scheduling, unit secretary or medical billing
• 30 WPM typing
• Customer service experience
• Telephone experience

Preferred

• One year of secretarial training or equivalent experience
• Experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health Cares For You

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name

Operating Room South Tower - Royal Oak Hosp

Employment Type

Full time

Shift

Rotating (United States of America)

Weekly Scheduled Hours

40

Hours of Work

Rotating

Days Worked

Variable

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.