Office Manager

Job Description

Job Description

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Office Manager is responsible for the day-to-day operations of the clinic, providing leadership and oversight across all departments, including ultrasound, front desk, and patient navigation. This role manages staff scheduling, timecard and PTO approvals, and ensures appropriate coverage when call-outs occur. The Office Manager also handles patient escalations, oversees vendor relationships, and coordinates ordering of supplies to keep the clinic running smoothly. By supervising clinical and non-clinical team members, this leader ensures efficient workflows, a positive patient experience, and the overall success of the clinic.

We are seeking an Office Manager to join our dedicated team at Pinnacle Fertility . This is a full-time, onsite position located in Atlanta, Georgia.

Key Responsibilities

• Drive growth, operational efficiency, and improved patient outcomes.
• Manage daily operations to deliver high-quality, compassionate patient care.
• Offer and ensure exceptional patient experiences and inspire the team to demonstrate our high standards and core values.
• Monitor and evaluate clinic performance and identify opportunities for improvement.
• Ensure adherence with established policies and procedures.
• Recruit, train, evaluate and retain a qualified, diverse team.
• Provide leadership, mentorship, and foster a collaborative work culture.
• Represent the clinic at events to enhance its reputation and promote services.
• Confidently and diplomatically manage conflict and patient concerns in high pressure situations.
• Maintain the highest degree of ethics when handling patient issues, privacy and billing issues.
• Ensure timely and appropriate patient communication (phone, email & chat) and ensure all messages are answered timely and professionally.
• Maintain clear communication with leader about overall clinic operations.
• Other duties and projects as assigned

Position Requirements

Education & Experience

3+ years of operational or healthcare management experience in a fast-paced, patient-focused environment

Experience and passion for women’s health

Knowledge of regulatory compliance and patient safety standards

Skills

Strong communication skills and a collaborative team player

Compensation & Benefits

Annual Salary : Final offer determined based on experience, skills, and qualifications.

Benefits : Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be shared during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we value and celebrate diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.