Patient Access Services Manager

Worland Patient Accounting Manager

Worland is located within the Big Horn Basin and along the Big Horn River in beautiful Northwestern Wyoming. A community hub, Worland has a proud heritage of initiative, innovation and offers a wealth of recreational opportunities. At Banner Health, we set leaders up to succeed. We ensure leaders have the staff and resources their vision requires. Join a nationally recognized leader that values excellence and begin making a difference in people's lives.

Must have 3+ years of supervisory / leadership experience with 7+ direct reports. Schedule : Monday - Friday 8 : 00am to 5 : 00pm

With a 50-year tradition of quality caring, Washakie Medical Center in Worland, Wyo. is a 18-bed critical access hospital with "big city" capabilities. This includes a 64-slice CT scanner, 3D tomosynthesis mammography, 1.5 tesla MRI, Ultrasound, fluro, electronic medical records and a full service, state-of-the-art lab. Our trauma ED is staffed with full-time physicians and our surgery services include 24 / 7 CRNA coverage including OB epidurals, two general surgeons, orthopedic surgery, and ambulatory treatment. In addition, we provide a variety of wellness activities and feature an active rehab department. Worland sits in the Bighorn Basin area of Wyoming. We are situated 30 minutes from the Bighorn mountains, Wind River Canyon and an easy drive to Yellowstone and Grand Teton National Parks. Your time outdoors can be spent in some of the most scenic areas of the country.

Position Summary

This position is responsible for the management and daily operation of designated registration areas. Through the effective management of the patient financial services staff, provides high quality services in patient registration, notification to third party payors, insurance verification, up-front collection, financial counseling and cashiering. Provides service excellence at each stage of the registration process, to patients, their families and medical service providers.

Core Functions

• Under direction of PAS Sr Director and / or PAS Director, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place.
• Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff.
• Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues.
• Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including point of service cash and timely authorizations.
• Develops, maintains and adheres to the annual departmental budget. Prepares departmental schedule to ensure appropriate staffing levels at all times while remaining within budget guidelines.
• Provides effective leadership and education to staff in order to meet designated accuracy, compliance and productivity goals using available statistical standards. Provides appropriate training and developmental opportunities to staff in order to meet all established goals and to minimize registration initiated initial denials.
• Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately.
• Ensures new hires are properly onboarded. This includes successful training / precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader. Ensures there all staff have clear expectations (including BSS). Ensures there is accountability to expectations that are set including counseling / disciplinary action and termination of assigned staff (including BSS).
• Works independently under general supervision. Manages structured processes and makes independent decisions within defined parameters. Participates in various facility and system-wide process improvement teams.

Minimum Qualifications

Must possess a strong knowledge of healthcare business operations as normally obtained through the completion of a bachelor's degree in Accounting or Finance or related field. Two or more years of supervisory experience coupled with extensive hospital registration experience and demonstrated leadership skills. Requires advanced mathematical skills. Must have a thorough knowledge of managed care contracts, other third-party payors, AHCCCS if applicable, and Medicare, along with knowledge of medical terminology. Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems. Requires the ability to manage both supervisory and customer service staff multiple staff members and multiple levels of staff members having different supervisory responsibilities, the ability to communicate effectively verbally and in writing, and to effectively use common office software. Must have effective human relations and interpersonal skills.

Preferred Qualifications

CHAM certification preferred. Strong abilities in patient financial services database use and reporting. Additional related education and / or experience preferred.

EEO Statement : EEO / Disabled / Veterans

Our organization supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability