UX Writer Job at KeyBank in Cleveland

Location : 4910 Tiedeman Road - Brooklyn, Ohio 44144

About the Role

As a UX Writer, you will be a key contributor within the Client Experience Design group of the Experience & Design team, responsible for crafting clear, intuitive, and engaging copy that guides KeyBank's consumers through our digital banking experiences.

You will collaborate with product designers, researchers, and engineers to create microcopy, content strategies, and user flows that make complex financial services accessible and approachable for everyday users. Your words will shape how millions of consumers interact with their money, from checking balances to applying for loans.

You will champion user-centered content design, ensure consistency across all consumer touchpoints, and translate research insights into meaningful copy that reflects our commitment to making banking simple, human, and helpful.

This role requires a skilled communicator who can distill complex financial concepts into clear language, collaborate effectively with cross-functional teams, and balance user needs with business objectives and regulatory requirements.

Key Responsibilities

• Create clear, concise, and actionable microcopy for digital banking interfaces, including buttons, error messages, form fields, and instructional text
• Develop content strategies and information architecture that guide users through complex financial tasks and workflows
• Partner with product designers to ensure copy and design work together seamlessly to create intuitive user experiences
• Translate technical and financial terminology into language that everyday consumers can understand and act upon

Research & Validation

Collaboration & Influence

Standards & Governance

Qualifications

Preferred Qualifications

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $85,000 - $95,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please note that the job posting expiration date is 10 / 31 / 2025. KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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