Patient Service Representative

About the Job

The Clinical Receptionist is responsible for welcoming patients to the clinic and preparing the electronic practice management and health record chart for the patient’s appointment. Duties also include collection of co-pays, outstanding balances and cosmetic payments and accurate reporting to Forefront Billing Department.

Job Details :

Receptionist is responsible for opening clinic daily and completing the following :

• Unlock doors, turn on lights and radio.
• Ensure waiting room is tidy.
• Count starting balance in cash box and document on daily cash log, initial and obtain verification initials as well.
• Sort and distribute contents of the courier bin (courier clinics only).
• Review scheduled appointments for any added appointments, print “Fee Ticket” and determine what elements of check-in process are needed. (i.e. NOPP Acknowledgement, Financial Communication Policy, Minor and General Consent Forms, insurance update, referral, etc).
• Print daily appointment list report from electronic scheduling system and post copy per clinic specific protocol.

Greet and check-in patients for appointments :