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Branch Support Specialist (Full Time) Washington, -DC
Branch Support Specialist (Full Time) Washington, -DCAxiom Technologies • United States of America, Washington, D.C
Branch Support Specialist (Full Time) Washington, -DC

Branch Support Specialist (Full Time) Washington, -DC

Axiom Technologies • United States of America, Washington, D.C
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
  • Temporal
Descripción del trabajo

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Washington, -DC – USA (On-site)
Contract Type: Independent Contractor / Full Time
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role
Axiom Technologies is seeking an experienced Branch Support Specialist (Full-Time Role) based in Washington, -DC – USA. This full-time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing the assignment and coordination of service requests.
You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Key Responsibilities:

  • Deliver on-site and remote support for hardware, software, and infrastructure at branch locations
  • Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
  • Support and maintain in-house and third-party software, including market data applications
  • Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
  • Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
  • Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)
  • Participate in after-hours and weekend on-call rotation
  • Stay updated on new technologies and internal tools

Required Qualifications:

  • Minimum of 3 years of field support experience, preferably in a branch environment
  • Experience supporting financial services clients is highly desirable
  • Bachelor’s degree or equivalent practical experience
    (3 years of progressive experience may be considered equivalent to 1 year of education)
  • Strong troubleshooting skills with the ability to manage multiple tasks under pressure
  • Familiarity with Microsoft Office Suite and general enterprise IT tools
  • Excellent communication and interpersonal skills
  • Must be authorized to work in the U.S. (visa sponsorship is not available at this time)
  • Candidates must be local or willing to work on-site; travel to nearby branch offices may be required

How to Apply

Interested candidates are invited to send their resumes to:
@

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Branch Support Specialist (Full Time) Washington, -DC • United States of America, Washington, D.C

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