Security Officer

Description

Job Summary:

Provide a safe and secure environment for guests and team members while patrolling the casino floor and property in accordance with company and department policies, practices and procedures.

Essential Job Functions:

• Warn or expel violators of rule infractions, such as loitering or carrying forbidden articles
• Apprehend persons engaging in suspicious or criminal acts and turn over to law enforcement
• Watch for and report irregularities
• Observe departing team members to guard against theft of company property
• Control entrance and access to secured and restricted areas to authorized personnel only
• Check identification of guests for age requirement for gaming and alcohol purposes;
• Ensure badges are issued for visitors, vendors and contractors
• Issue name tags as necessary to team members
• Monitor and assist in the enforcement of casino policies and federal, state and local laws
• Prepare reports on incidents, such as property damage, unusual occurrences, criminal activities, suspicious circumstances, injuries
• Assist in preliminary investigations.
• Assist local law enforcement as requested
• Report and document Gaming Control Board violations, company policies and procedures violations.
• Escort, protect and secure monies during all transfers on and off Casino grounds, including fills on table games, table and machine box fills, between the cage and count room
• Respond to emergency alarms associated with fire, presence of unauthorized persons and/or critical incidents
• Call the ControlCenter, notify proper authorities, secure and control all company assets
• Maintain a visible and accessible profile among casino guests and team members to create a sense of security to deter potential problems and to answer questions
• Respond and resolve guest inquiries in a timely manner
• Perform customer service continuously
• Perform CPR and First Aid if trained
• Practice QSVP while performing job duties and responsibilities
• All other duties that may be assigned

Work Environment:

• Must be willing to work any shift when necessary, including weekends and holidays
• Must be able to tolerate areas containing second hand smoke
• Must be able to work outdoors and be exposed to various environmental factors such as dust, extreme heat, and extreme cold
• Must be willing to work in potentially dangerous situations

Requirements

Job Requirements:

• Must possess company approved weapon
• Must be able to speak, read, write and understand English
• Must be able to work in a fast paced environment
• Must be able to exercise good judgment in handling a variety of situations
• Must possess interpersonal skills with focused attention to guest needs
• Must be assertive in handling conflicts
• Must possess tact and diplomacy in dealing with the public and staff
• Must possess the ability to maintain strict confidentiality of classified information
• Must be able to calmly and forcefully handle situations involving aggressive people Must have High School Diploma or equivalent
• Must have Gaming Registration or ability to obtain same
• Must have Alcohol Awareness Card or ability to obtain same
• Must be able to obtain Weapon Qualification Card
• Must be CPR certified
• Previous experience required; at least six months
• Must be at least 21 years of age
• Must maintain a professional, neat and well-groomed appearance
• Prior guest service experience, preferably in a casino setting is required
• Prior experience in law enforcement, casino/hotel security, or industrial security is preferred
• Knowledge of general first aid preferred
• Must have familiarity with federal, state and local laws pertaining to law enforcement and gaming

Physical Requirements:

• Must be able to access all areas of the casino
• Must be able to lift a minimum of 50 lbs
• Must be able to push and/or pull up to 200 lbs
• Must be able to stand or walk for prolonged periods of time
• Must be able to run after and apprehend perpetrators
• Must be able to physically subdue and possibly handcuff perpetrators
• Must be able to bend from waist, crouch, stretch, kneel, climb, twist and crawl without restrictions
• Must have manual dexterity in hands and fingers