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Customer Support Consultant
Customer Support ConsultantVirtualVocations • Kansas City, Kansas, United States
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Customer Support Consultant

Customer Support Consultant

VirtualVocations • Kansas City, Kansas, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

A company is looking for a Customer Support Consultant - Lead.

Key Responsibilities

Manage daily PRISM Help Desk operations, ensuring timely ticket resolution and consistent service levels

Supervise and coordinate subject matter experts across various functions to ensure operational continuity

Develop and maintain operational dashboards tracking help desk metrics and facilitate regular status meetings with stakeholders

Required Qualifications

Bachelor's degree required

5+ years of experience overseeing help desk operations and leading technical teams

Experience supporting PRISM or comparable federal ERP / procurement systems preferred

Strong understanding of system configuration management and reporting solutions

Proficiency with project management and tracking tools (e.g., MS Project, Jira)

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Customer Support Consultant • Kansas City, Kansas, United States

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