A company is looking for a Customer Support Consultant - Lead.
Key Responsibilities
Manage daily PRISM Help Desk operations, ensuring timely ticket resolution and consistent service levels
Supervise and coordinate subject matter experts across various functions to ensure operational continuity
Develop and maintain operational dashboards tracking help desk metrics and facilitate regular status meetings with stakeholders
Required Qualifications
Bachelor's degree required
5+ years of experience overseeing help desk operations and leading technical teams
Experience supporting PRISM or comparable federal ERP / procurement systems preferred
Strong understanding of system configuration management and reporting solutions
Proficiency with project management and tracking tools (e.g., MS Project, Jira)
Customer Support Consultant • Kansas City, Kansas, United States
DH Pace - - Responsibilities: Schedule and create accurate and complete service tickets for residential and commercial customers; Promote all products and services, quoting accurate pricing when ap...Mostrar más
Consultant Job Duties: Conducts research to understand how a company functions and where a company can improve Analyses gathered information to form a hypothesis of company weaknesses an...Mostrar más
Overland Park, KS (Kansas City Metro).In this role, you'll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service.We...Mostrar más
Bilingual Spanish-Speaking Customer Support Specialist.More than a mission, C2FO is a better financial system, changing the way every business gains access to the working capital they need to thriv...Mostrar más
Sales Engineering Support Specialist.Hybrid -Kansas City, MO (inoffice with occasional local travel).The Sales Engineering Support Specialist provides critical operational, administrative, and tech...Mostrar más
Provides remote, enterprise-level IT support across multiple businesses and user levels.Responsibilities include resolving basic hardware/software issues, handling access requests, phone and printe...Mostrar más
Title: Customer Solutions Specialist.Due to continued growth, DeLaval is searching for a customer service professional who shares our passion for consistently providing a high level of support to o...Mostrar más
Location: Candidates must reside in the Kansas City area.AI-powered work management platform.We help organizations standardize and scale work across four pillars:.Governance, Risk & Compliance (GRC...Mostrar más
MUST have own laptop - customer will not provide one.This is a super hot request so priority given to those who can START ASAP.Customer is looking for an ECS (Elastic Cloud Storage) Resident to ass...Mostrar más
Staples is business to business.Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs.We are co...Mostrar más
Store - KC-OVERLAND PARK/SOUTH, KS Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout expe...Mostrar más
Requisition Number: SOLUT001781.This is an evergreen job posting, meaning we accept applications on an ongoing basis and regularly review candidates as positions become available.Are you looking fo...Mostrar más
Location: Kansas City, MO | Hybrid/Remote.We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them.From coll...Mostrar más
The Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, servi...Mostrar más
Competitive base salary based on your experience, plus the opportunity to earn an annual bonus.Law firm experience is not required.Experience in customer service, call center, sales, or client-faci...Mostrar más
You will guide enterprise customers through AI-first contact center transformations as their trusted technical advisor.You will design cloud migration strategies, demonstrate AI automation, and arc...Mostrar más
Location: Kansas City, MO | Hybrid/Remote.We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them.From coll...Mostrar más
This role manages ordering, internal logistics, shop preparation, and scheduling, while working with internal teams and vendors to ensure accurate fulfillment.You will also process invoicing and bi...Mostrar más
