Senior Manager - Program Management

Senior Manager, Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Technology Portfolio Transformation team is seeking a highly motivated and versatile Senior Manager, Program Management to support the Strategic Workforce Planning organization. In this role, you will lead the strategy and execution of enterprise tools that empower workforce data management, analytics, and planning capabilities across the company. The successful candidate will have the opportunity on a wide range of initiatives and portfolio transformation tasks to ensure that partners are informed and brought along on the journey.

Key Responsibilities

• Develop and own the product strategy for enterprise workforce planning and data management tools, ensuring alignment with AXP's broader Technology and SWP transformation goals.
• Lead end-to-end product lifecycle managementfrom ideation and roadmap development to delivery, adoption, and continuous improvement.
• Partner with cross-functional stakeholders (SWP, CEG, Finance, and Technology teams) to define and prioritize business requirements and ensure alignment with strategic workforce planning needs.
• Leverage data-driven insights to optimize workforce planning, capacity management, and forecasting processes through enhanced automation and analytics.
• Establish governance frameworks and best practices to ensure data quality, consistency, and scalability across all workforce systems and tools.
• Manage enterprise tool integrations across systems

Qualifications

Bachelor's degree required; advanced degree (MBA or MS in Information Systems, Business Analytics, or related field) preferred.

8 years of experience in product management, strategy, or enterprise tool development within technology, HR, or finance domains.

Proven success leading enterprise-scale digital platforms.

Strong understanding of workforce data architecture, analytics, and governance frameworks.

Experience with strategic workforce planning, capacity modeling, or organizational design processes.

Demonstrated ability to translate business needs into scalable technical solutions and measurable business outcomes.

Exceptional stakeholder management and influencing skills, with a record of cross-functional leadership.

Strong analytical and strategic thinking, with the ability to derive insights from data and drive actionable decisions.

Excellent communication and storytelling skills, comfortable presenting to senior leadership.

Familiarity with Agile delivery methodologies and modern product management practices.

This position is a unique opportunity for a dynamic individual who excels in a fast-paced environment and is eager to contribute to the transformation and strategic success of the Technology Portfolio Transformation team.

Salary Range : $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.