C Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal, a customizable Web-based software, was engineered by C Squared Systems to remotely monitor and manage these complex multi-vendor environments.
Since 1999, C Squared Systems has executed turnkey in-building wireless solutions using state-of-the-art analysis tools to deliver RF solutions that exceed project scope and customer expectations. Our experience, technical expertise, and diverse projects in the wireless realm have allowed C Squared Systems to continually evolve as new technologies are developed and the demands of our customers change.
Technical Support Manager
Location: Auburn, NH
Level: Experienced/Manager
Position Overview:
C Squared Systems is currently seeking a Technical Support Manager to lead our NOC/Support Team. The successful candidate will have responsibility for all aspects of the Technical Support Team and processes which span both software support of our SitePortal monitoring product and Tier 1 remote monitoring of customer wireless/DAS venues. This involves advocating on behalf of internal/external customers and facilitating resolution of technical product issues identified SitePortal users, ensuring alarm responses adhere to SLA requirements, motivating the team, and improving current technical support processes and workflows.
Primary Responsibilities
Skills/Qualifications/Expectations:
Technical Support Manager • Auburn, NH, US
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