Field & Technical Support Technician

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do :

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

The Field & Technical Service Technician is responsible for critical support to the sales representatives and customers to ensure optimum product satisfaction. Under the guidance of the Technical Support Supervisor, you will work a remote working schedule with a minimum of 35% travel.

RESPONSIBILITIES AND DUTIES :

• Communicate with customers, representatives or service technicians via telephone concerning product and service issues. Troubleshoots all service-related customer issues.
• Subject matter expert on heat pumps and refrigeration systems. Assist Aftermarket Technical Services group in training and troubleshooting heat pump products.
• Visit customers as required to provide on-site troubleshooting of product or service problems.
• Support as needed ongoing development trainings both onsite and external.
• Be able to provide training to any technician that will be working on equipment. Reps, Contractors, Maintenance and end users. Internal or External.
• Support creation of all technical service procedures and bulletin documentation.
• Assist in maintaining Operations and Maintenance manuals.
• Support development of preventative maintenance procedures.
• Act as a liaison between technical service and engineering as new troubleshooting requirements become necessary.
• Participate on cross-functional, new product and problem-solving teams as necessary.
• Perform other related duties as assigned.
• Uphold company interest and products when interacting with reps, contractors and end users
• Travel with and maintain a company tool kit. Current kit is 80lb

EDUCATION :

QUALIFICATIONS :

The expected salary range for this position is$25 - $31hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

PHYSICAL REQUIREMENTS :

While performing the duties of this job, the employee is frequently required to sit, crawl, climb, stand and talk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear. The employee will occasionally lift and / or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT :

Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

How we work :

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.