Product Support Analyst

A company is looking for a Product Support Analyst to provide technical and operational support for Department of Defense customers utilizing a hospitality management solution.

Key Responsibilities

Act as a support liaison for functional and technical assistance related to hospitality product lines

Deliver timely and courteous customer service by resolving incidents and interpreting queries

Maintain effective customer communications and manage expectations to ensure satisfaction and retention

Required Qualifications

Experience in customer service or support roles

Familiarity with CRM tools like ServiceNow for logging work cases

Knowledge of operating environments and remote desktop viewing tools

Ability to work all shifts, including weekends and holidays

US Citizenship is required due to government contract obligations