Category Manager, Soft Services

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Remote based in the United States

Category Manager – Soft Services - What this job involves

Develop and manage soft service categories such as: Janitorial, Landscaping, Pest, Interior plants, and Waste services to achieve organizational goals by: develop category strategies, leverage scale, build supplier relationships, identify and bring forward market innovations, support client solutions and providing overall value to stakeholders in support of all JLL client managed spend.

Summary

• Develops and regularly maintains short, mid and long-term category strategies aligned with overall business strategy and objectives and departmental stakeholders
• Forges key strategic relationships with strategic suppliers and industry leaders and develops those relationships, being mindful of long-term mutually beneficial and ethical objectives as well as providing the business with access to supplier innovation
• Manages category-specific segmentation of service providers and supply partners to ensure that we have the best service provision available across the category to deliver value to our internal and external clients
• Shares market intelligence, best practices and provides category expertise in improving cost, performance and overall value to end users.

Duties and Responsibilities

• Responsible for category strategy development, execution and category performance of all category related activities.
• Delivery of financial targets in line with business expectations. CM continuously drives the category opportunity agenda and self-sufficiently identifies, agrees and executes these projects
• Accountable for creating strategic solution for specific commodity and service requirements, procurement event planning, RFP/quotation management, bid analysis and recommendations, liaison with internal stakeholders for contract approvals, savings reporting, documentation and compliance.
• Utilize and enhance supply chain data analytics to assess current state needs and portfolio and enable more strategic thought leadership
• Rationalizes supply base and develops clear strategic supply partner framework and maintains this framework at senior supplier level
• Use market and industry intelligence to identify and qualify new suppliers and use data to support the business and delivery of services. In addition, identify risk, threats and provide solutions for mitigation.
• Utilize SRM tools to manage relationship with JLL preferred supply base. Act as the internal issue resolution point and review performance regularly
• Provide functional leadership and peer group alignment, where appropriate and needed
• Identify opportunities to develop and implement new policies and procedures, including rationalization of legacy policies and procedures
• Prepare high quality papers and presentations for use with internal and external stakeholders and/or teams as required
• Apply ethical company standards and ensure Global Procurement policy is applied always

Sourcing Process Expectations

• Develop category plan with the ability to provide visibility such as supplier summaries, stakeholder engagement plans, contract summaries, and market insights that lead to both short and long-term strategies
• Ability to negotiate and have proven strategies within areas of responsible spend
• Lead development and execution of all sourcing-related functions- performing due diligence and assessment of prospective suppliers, executing RFPs/bids, negotiating contracts and ensuring effective transition to operations during implementation
• Partner with functional leads and the business to drive both immediate and sustained benefits to JLL and its clients
• Bring strategic thought leadership to identify additional cost and operational efficiencies
• Proactively manage internal stakeholder expectations and escalate at appropriate times
• Manage savings tracking and work with sourcing managers and key suppliers, ensure that savings initiatives ideas are being driven to maximize savings impacts
• Conduct supplier performance review meetings, manage supplier scorecards, contract compliance and service obligations
• Support a supplier diversity program
• Subject matter expert for category and main point of contact within JLL

Sound like you? To apply you need to have:

• Bachelor’s Degree / Degree in Procurement or Supply Chain preferred.
• 5-7 years procurement-related experience.
• Excellent Inter-personal skills, Organization skills, Strong Analytical Ability
• Ability work on a regional scale and across different time zones.
• Excellent communication skills – oral and written
• Proven ability to facilitate strategic supplier relationships and work with senior business executives and across procurement leadership
• Collaborative and influencing style with a focus on team work
• Proven ability to deliver results in challenging environments
• Expertise in sourcing with demonstrated ability to manage change
• Ability to sell and present initiatives and/or new ideas
• Experience in sourcing indirect corporate services and products
• Excellent PC skills, proficient in MS applications with excellent ability to work with large amounts of data and build reports
• Ability to work in a fast-paced environment with strict timelines.
• Ability to deal with the senior leadership team

Estimated total compensation for this position:

132,121.00 – 161,880.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Chicago, IL

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.