Customer Success Manager
Remote - US
What You Will Be Doing
Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
Understand our customers' organizational structure and develop relationships with key business stakeholders.
Understand our customers' business and link customer goals to compelling solutions to be delivered.
Proactively assist in problem resolution, both internally and externally
Maintain accurate records, including detailed documentation of customer service actions and discussions.
Escalate issues appropriately to Services, Support, Product, etc.
Develop compelling recommendations with strong close rates for add-on business.
Invest in developing both yourself and others, and contribute to organizational efforts as required.
Your Qualifications
5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
Proven ability to work in a fluid environment, with limited processes
Excellent communication and presentation skills directed at both business-oriented and technical audiences
A few things we have to offer:
Compensation: $75,000 - $100,000 + Bonus potential
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Representing a company with 4,000+ clients and a 99% retention rate
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day
We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.
Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
Customer Success Manager • Indianapolis, IN, United States
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.Through cutting-edg...Mostrar más
As a Customer Success Manager on the Commercial team, you will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensur...Mostrar más
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Salesforce is the #1 AI CRM, where humans with age...Mostrar más
At Verint, we believe customer engagement is the core of every global brand.Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering C...Mostrar más
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.Through Genesys Cloud, the AI-powered Experie...Mostrar más
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Salesforce is the #1 AI CRM, where humans with age...Mostrar más
Your Money Line is actively seeking a dynamic, self-motivated, and collaborative Client Success Manager to join our team.The Client Success Manager is responsible for driving financial wellness out...Mostrar más
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best ver...Mostrar más
Hertz is seeking a Development Manager,.Customer Communications Platforms.This role sits within Product and is responsible for building and scaling data-driven messaging capabilities that reliably ...Mostrar más
Manager, eGRC Quality Assurance (L09).Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites.Our expe...Mostrar más
The Sales Manager is responsible for leading and developing a proactive sales effort with group business, leisure market, social, military, educational, religious, fraternal and sports market segme...Mostrar más
Cloudhealth Customer Success Manager.Arrow Enterprise Computing Solutions (ECS).Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges.We deliver value...Mostrar más
Janie and Jack is looking for an inspired Assistant Store Manager to become an integral part of our team! The Assistant Store Manager is a champion of the business and leads confidently to drive ex...Mostrar más
Autodesk Education Experiences (AEX) @ Autodesk.Autodesk is on a multi-year journey to converge the worlds of design and make through powerful automations that help anyone, anywhere, to turn their ...Mostrar más
At UKG, the work you do matters.The code you ship, the decisions you make, and the care you show a customer all add up to real impact.Today, tens of millions of workers start and end their days wit...Mostrar más
PagerDuty (NYSE:PD) is a leader in Digital Operations Management.In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their custome...Mostrar más
Job DescriptionJob DescriptionCompany DescriptionResultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisio...Mostrar más
Join ChristianSky Agency as a Customer Success Representative!.Empower Your Career, Unlock Your Potential, and Work from Anywhere!.At ChristianSky Agency, we’re on an exciting journey of growth, an...Mostrar más
