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SimpliSafe
Instructional DesignerSimpliSafe • Richmond, VA
Instructional Designer

Instructional Designer

SimpliSafe • Richmond, VA
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

What You’ll Do

  • Partner with both platforms team and line of business enablement to develop documentation and training for agent systems and tools to ensure thorough understanding
  • Execute content strategy to support new and ongoing platform deployments and develop additional training where necessary
  • Owner of process and platforms documentation ensuring that content is up to date, accurate, aligned with brand messaging and accessible through the most appropriate channel
  • Use data to evaluate content effectiveness, measure understanding and identify opportunities
  • Deliver virtual and in-person (when necessary) training to agent population

Qualifications:

  • 4-6 years of content creation/writing experience preferably for agent populations
  • Through understanding of contact center organizations and agent tools
  • Experience building and delivering training to agent populations
  • Ability to work collaboratively as well as independently to complete tasks and projects
  • Ability to prioritize multiple projects and communicate timelines, challenges, and opportunities
  • Ability to build strong relationships with SMEs, cross functional partners, and stakeholders
  • You’re a storyteller with excellent written and verbal communication skills
  • Strong ability to connect the dots across multiple lines of business and agent populations, understanding how projects fit into the bigger picture
  • Strong critical thinking and creative problem solving skills
  • Comfortable challenging norms and questioning existing processes
  • Service Mindset- the customer experience is at the center of everything we do

What Values You’ll Share

  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
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Instructional Designer • Richmond, VA

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