911 Police-Fire Communication Technician

911 POLICE / FIRE COMMUNICATION TECHNICIAN

The Charter Township of Shelby is accepting applications to establish an Eligibility List for the position of 911 Police-Fire Communication Technician. Applicants must be a U.S. Citizen at least 21 years of age with a clean criminal record. Application form, detailed job requirements and conditions of employment can be found at . Applications with uploaded copy of High School Diploma, GED, or equivalent and a copy of a valid Driver's License must be submitted no later than 11 : 59 pm on November 7, 2025. Current Salary $51,306.70 - $57,695.78. EOE.

DESCRIPTION AND QUALIFICATIONS

This is a communications position that requires extensive multi-tasking capabilities and Comm-Tech must be able to maintain effective delivery of services under highly stressful working conditions. It involves receiving and transmitting radio-communications over multiple Police and Fire radio frequencies. Also, receiving telephone calls for Police and Fire service from Township Residents and making independent judgments on the action to be taken, based on the information collected in those calls.

Supervision Received : Work is performed in accordance with established department rules and regulations under the direct supervision of Patrol Shift Lieutenant and Patrol Sergeant.

Responsibilities and Essential Duties and Functions : The 911 Communication Technician may be called upon to do any or all of the following (these examples do not include all of the tasks which employees may be expected to perform) :

• Receive incoming calls from the public requesting police, fire, and / or emergency medical services
• Assist Police and Fire units in the field by securing and verifying call information through computers.
• Classify the nature of calls; determine the priority of calls; determine the appropriate emergency service agency to handle calls, and dispatch the necessary information to the proper agency.
• Assist Police and Fire units in the field by securing and verifying information through computers and radio transmissions.
• Obtain and coordinate the assistance of Police, Fire, Medical, Wrecker, Utility, Public Works Department, and other agencies, as necessary.
• Record and maintain information in manual and automated record systems.
• Operate radio consoles, recorders, E-911 displays, computer-aided dispatching terminals, L.E.I.N. and N.C.I.C. computer systems, and other equipment.
• Assist in the training of new dispatchers as assigned.
• Transmit, receive, and relay local and county / state radio and telephone messages to alert or coordinate the activities of the police and fire of the appropriate agencies involved.
• Transmit radio messages to patrol areas for necessary coverage of emergency accidents, orders, and dispatches.
• Routes patrol, fire, and EMS units to emergencies..
• Initiate, receive, and relay L.E.I.N. broadcasts and administrative messages, as needed.
• Keep daily automated and manual case logs and other records that are pertinent to the communications division.
• Utilize various computer applications and software programs.
• Perform other related work as required.

Required Knowledge, Abilities, and Skills :

PRELIMINARY REQUIREMENTS :

CONDITIONS OF EMPLOYMENT :

Only those candidates selected for an interview will be contacted by the Human Resources Department. The Charter Township of Shelby provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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