Now Hiring Patient Access Specialists
WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL.
- Now Hiring Patient Access Specialists for Aspire's NEW Rely Center opening in Noblesville, IN Fall 2025!
Aspire Indiana Health is a nonprofit provider of comprehensive "whole health" services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.
Position Summary
The Patient Access Specialist is dedicated to providing the first impression for our patients, providers, and customers contributing to a positive patient experience. The Patient Access Specialist - Rely is responsible for coordinating the patient flow from check-in to check-out. This position ensures that all information is complete and accurate to establish and maintain a patient record required for financial, clinical, and regulatory purposes. The Rely Center is "A Safe Place for Help" which includes a Psychiatric Urgent Care for all ages and an adult 23 hour stabilization unit. The Rely Center team is for individuals who have a passion for and are comfortable working in fast-paced environments, assisting individuals in mental health and / or substance use crises, and collaborating with a multidisciplinary team.
Obtains complete and accurate patient information for documentation in electronic health record systemsObtain confirmation of insurance coverage for service through electronic verification systems and websitesRefer uninsured individuals for further review and application for financial programs and assistanceCollects and scans / uploads the patient's insurance cards and any financial forms into EHR to ensure proper billingMaintain accurate Electronic Health Records; enter confidential patient information into the system, including demographics, insurance information, charity assessments, etc.Collaborate with providers / prescribers and Practice Managers to optimize efficiency in schedulingProvide basic patient education for scheduling, check-in / out processes, and guidelinesInteract with staff and clients in a positive, helpful and professional manner via phone, email, video, or in person to effectively handle difficult situations with appropriate tact, respect and resourcefulnessEducation / Experience
High School Diploma or Equivalent requiredMinimum one (1) year experience in healthcare requiredMust have intermediate computer skills with Google SuitePrevious insurance billing experience highly preferredElectronic Health Record (EHR) experience preferredKnowledge of basic medical terminology preferredAbility to be flexible and work assigned shift for 24 / 7 coverageMust be able to work evenings, nights, weekends, and holidaysBenefits
Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to eligible employees :
Group Medical (PPO and HSA Plans)Affordable visits, labs, and prescriptions through Aspire Indiana Health clinicsHealth Savings AccountGroup Dental and Vision PlansPrescription coverage, including low copays on all covered medications through select pharmacy locationsEmployee Wellness ProgramGroup Life, AD&D InsuranceLong Term DisabilityShort Term DisabilityPaid-Time Off (PTO)Paid HolidaysPaid BereavementRetirement Plan with generous employer match - Up to 6% matchEmployee Referral Bonus ProgramYour Money Line Financial Wellness ProgramEligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.
All individuals who join Aspire are strongly encouraged to have a flu shot and required to be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.
Aspire Indiana Health is an Equal Opportunity Employer.