A company is looking for a Founding Customer Success Manager.
Key Responsibilities
Lead customer onboarding and implementation, ensuring successful integration and training
Manage ongoing customer relationships, monitoring health metrics and driving retention
Identify growth opportunities within existing accounts and contribute to building the customer success function
Required Qualifications
2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
Proven ability to onboard and retain customers, with a focus on driving adoption
Strong project management skills, capable of handling multiple customer timelines
Experience with CRM systems (HubSpot, Salesforce, or equivalent)
Self-motivated and detail-oriented, able to work autonomously in a fast-paced environment
Customer Success Manager • Costa Mesa, California, United States
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