Business Account Coordinator

Red Wing Shoe Company Customer Service Representative

Watch here to see what it's like to work at Red Wing Shoe Company. This position is a hybrid position. Candidates must reside within a reasonable commuting distance of our corporate office in Red Wing, MN. Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We're rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future. The targeted hiring range for this full-time position is $37,400 - $48,600 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process. Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

Job Description

In this role, you will deliver remarkable customer service to our Industrial Customers and Retailers who make inquiries about our products and services and / or who participate in the Red Wing for Business Program. You will collaborate with our Industrial Team to assist in account management by coordinating and implementing account and program set up. Your essential duties and responsibilities in this role :

• Provide our customers with a remarkable customer experience by providing timely, friendly, and knowledgeable service that exceeds their expectations.
• Work directly with the Industrial Team to support our business advantage accounts by assisting them with account set up, program set up, changes to the accounts, investigating and resolving concerns, and communicating to the customer as needed.
• Collaborate with the Industrial Team to ensure a smooth transition while onboarding new accounts. Partner with Red Wing for Business on any changes that occur, ensure all systems are consistent and accurate, and investigate and resolve disputes.
• Assist participating retailers with any business advantage account questions.
• Develop and maintain a deep knowledge and expertise of products, pricing and procedures while keeping up to date on relevant industry changes.
• Educate and assist customers about product and services and recommend the appropriate product solution.
• Identify the customers' needs and be able to provide a solution that fits their needs and their program(s) via phone and email.
• Assist with Ecomm online orders.

Qualifications

Minimum Education And Experience : Bachelor's degree or equivalent to four years related experience / training; or equivalent combination of education and experience. Experience must be related to customer service. Familiarity with invoice review and basic accounting concepts (credits, debits, etc.) is preferred.

Required Knowledge, Skills, and Abilities : Demonstrated ability to deliver exceptional customer experiences with empathy, sincerity, and a solutions-focused mindset. Proficient in Microsoft Word, Excel, Outlook, Internet navigation, Salesforce.com, and order management systems. Ability to assess customer needs, resolve issues, and support account setup and maintenance with attention to detail. Excellent verbal and written communication skills for interacting with internal teams and external customers. Strong interpersonal skills and the ability to work effectively in a team-oriented environment. Ability to relate to individuals from diverse backgrounds and build trust with customers and colleagues. Capable of investigating and resolving customer concerns and disputes in a timely and professional manner. Comfortable working in a hybrid flexible (Hyflex) work setting with changing priorities. Familiarity with assisting customers with online orders and digital platforms.

Red Wing Shoes is an Equal Opportunity Employer. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.