Talent.com
Senior Amazon Director

Senior Amazon Director

DreamHire.comTX, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
  • Teletrabajo
  • Quick Apply
Descripción del trabajo

This role focuses on client satisfaction and retention to build loyalty, while overseeing operations.

This position serves as a key operations role and represents the organization publicly.

Roles & Responsibilities

  • Ensure ClickUp profiles are consistently updated correctly.
  • Oversee a seamless onboarding process for new clients.
  • Manage a streamlined client offboarding process, ensuring proper documentation and centralization.
  • Ensure team members complete training videos as they are released.
  • Responsible for executing Amazon audits.
  • Manage the operation of the Amazon support desk.
  • Ensure Amazon teams monitor and understand their churn metrics monthly.
  • Establish clear and effective communication between account managers and clients.

KPIs

  • 90% of Amazon clients meet 100% of their ad spend budget.
  • Maintain a churn rate below 7.5% per month for the Amazon department.
  • 90% of audits are completed and followed up on within five business days.
  • 30% of active clients leave a review on Google.
  • 30% of clients are billed for performance bonuses.
  • 95% of clients successfully launch within seven business days of starting, including :
  • Onboarding calls with clients.
  • Strategy sessions.
  • Internal team onboarding calls.
  • Task assignments.
  • Produce one case study every quarter.
  • Ensure less than 20% of client offboarding includes negative feedback.
  • Maintain a 150% margin per team member.

    • Daily Responsibilities

  • Cultivate and sustain long-term client relationships.
  • Oversee client progress at key intervals (30, 60, and 90 days).
  • Support milestone achievements and brand management initiatives.
  • Identify and resolve ongoing client challenges, ensuring satisfaction.
  • Lead retention efforts by providing tailored proposals, negotiating contracts, and recommending upgrades or upsells.
  • Monitor quarterly survey responses to ensure client satisfaction.
  • Propose strategic enhancements to improve client performance.
  • Ensure client needs are met and contractual tasks are completed on time.
  • Gain in-depth knowledge of clients' businesses, competitors, and marketing goals to solve business challenges.
  • Regularly track and report client progress to confirm goals are met.
  • Conduct account and onboarding audits based on the Account Audit Checklist.
  • Participate in bi-weekly board reviews to :
  • Monitor design team workload and current projects.
  • Confirm sufficient client work across core areas (SEO, troubleshooting, design, images, copy, catalog, etc.).
  • Ensure timely task completion and consistent progress.
  • Track milestone progress with the brand manager.
  • Coordinate with the brand manager for issue resolution, leaving tasks on their client board as needed.

    • Requirements

  • Preferred 3+ years of Amazon Seller Central experience or equivalent knowledge. Comprehensive understanding of Seller Central, including flat files, FBA, PPC, brand registry, and related tools (e.g., Helium10).
  • 2+ years of agency experience, with a focus on dynamic client needs.
  • At least 2 years in a management role, with team leadership, hiring, and performance management experience.
  • Ability to thrive in a fast-paced environment, effectively managing tasks and setting priorities.
  • Proficiency with tools like Zoom, Slack, and ClickUp (or similar project management software).
  • Strong project management skills and enthusiasm for eCommerce.
  • Client-focused with experience conducting calls and account management to grow Amazon sales.

    • Benefits

  • Yearly bonuses based on performance.
  • Health benefits (medical, dental, and vision) after 90 days.
  • Seven paid company holidays.
    • Crear una alerta de empleo para esta búsqueda

    Senior Director • TX, US

    Ofertas relacionadas
    • Oferta promocionada
    • Nueva oferta
    AIM 28 Business Modernization Director

    AIM 28 Business Modernization Director

    MCKESSONTX, United States
    A tiempo completo
    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...Mostrar másÚltima actualización: hace 19 horas
    • Oferta promocionada
    B-1 Instructor SME / CRM

    B-1 Instructor SME / CRM

    Crew Training InternationalDyess Air Force Base, TX, United States
    A tiempo parcial
    Requisition # .Job Title .B-1 Instructor SME / CRM .Job Type .Location .Dyess Afb, TX 796...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Account Director (CGT Treatment Centers)

    Account Director (CGT Treatment Centers)

    MCKESSONTX, United States
    A tiempo completo
    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Travel Occupational Therapist

    Travel Occupational Therapist

    The Good Life MedStaffRobert Lee, TX, US
    A tiempo completo
    The Good Life MedStaff is seeking a travel Occupational Therapist for a travel job in Robert Lee, Texas.Job Description & Requirements. OT needed for SNF assignment in Texas.The Good Life MedSta...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Earn $50,000–$100,000 as a Surrogate – Must Have Healthy Prior Delivery

    Earn $50,000–$100,000 as a Surrogate – Must Have Healthy Prior Delivery

    Ivy SurrogacyMerkel, TX, US
    A tiempo completo +1
    Becoming a surrogate mother is one of the greatest gifts of life!.Ivy Surrogacy is a third-party reproductive agency for parents all over the world seeking. At Ivy Surrogacy, we genuinely believe we...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    • Nueva oferta
    AIM 28 Business Modernization Sr. Director

    AIM 28 Business Modernization Sr. Director

    MCKESSONTX, United States
    A tiempo completo
    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...Mostrar másÚltima actualización: hace 19 horas
    • Oferta promocionada
    Director, Product Management - Lynx - US Remote

    Director, Product Management - Lynx - US Remote

    MCKESSONTX, United States
    Teletrabajo
    A tiempo completo
    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...Mostrar másÚltima actualización: hace 4 días
    • Oferta promocionada
    Travel Physical Therapy Assistant

    Travel Physical Therapy Assistant

    Towne U.S. LLCBallinger, TX, US
    A tiempo completo
    LLC is seeking a travel Physical Therapy Assistant for a travel job in Ballinger, Texas.Job Description & Requirements.We are seeking a motivated and compassionate Travel Physical Therapist Ass...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    CDL-A Regional Truck Driver - 3 Months Experience

    CDL-A Regional Truck Driver - 3 Months Experience

    C.R. EnglandSweetwater, TX, US
    A tiempo completo
    If you are a CDL-A Driver with at least 3 months or more of experience, come drive for C.England on a dedicated account for Family Dollar. Freight is regional including Eastern TX NM, AZ, Southern N...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Travel Physical Therapist

    Travel Physical Therapist

    The Good Life MedStaffRobert Lee, TX, US
    A tiempo completo
    The Good Life MedStaff is seeking a travel Physical Therapist for a travel job in Robert Lee, Texas.Job Description & Requirements. The Good Life MedStaff Job ID #34568955.Pay package is based o...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Work from Home

    Work from Home

    HomeJobFinderBallinger, TX
    Teletrabajo
    A tiempo completo
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Warehouse Manager

    Warehouse Manager

    Helena Agri-Enterprises, LLCMerkel, TX, United States
    A tiempo completo
    Helena Agri-Enterprises, LLC is a leading full-service agronomic solutions provider that's been in business since 1957.Our first location was in West Helena, Arkansas hence the name "Helena".We now...Mostrar másÚltima actualización: hace 23 horas
    • Oferta promocionada
    Warehouse Associate

    Warehouse Associate

    AmazonSweetwater, TX, USA
    A tiempo completo
    Join Amazon's warehouse team and help us deliver smiles to our customers.As a Warehouse Associate, you will be responsible for receiving, packing, and shipping orders. We offer competitive pay, flex...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    • Nueva oferta
    Virtual Consumer Insights Specialist (Hiring Immediately)

    Virtual Consumer Insights Specialist (Hiring Immediately)

    Maxion ResearchNovice, Texas, US
    A tiempo parcial
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...Mostrar másÚltima actualización: hace 19 horas
    • Oferta promocionada
    Director of Data & Insights

    Director of Data & Insights

    Eikon Consulting GroupTX, US
    A tiempo completo
    Join us as a Director of Data & Insights to be a pivotal member of our executive leadership team, driving large-scale digital transformation initiatives with a commitment to quality and client sati...Mostrar másÚltima actualización: hace 23 días
    • Oferta promocionada
    Travel Nurse RN - Labor & Delivery - $1,762 to $1,874 per week in Sweetwater, TX

    Travel Nurse RN - Labor & Delivery - $1,762 to $1,874 per week in Sweetwater, TX

    TravelNurseSourceSweetwater, TX, US
    A tiempo completo
    TravelNurseSource is working with Fusion Medical Staffing to find a qualified Labor / Delivery RN in Sweetwater, Texas, 79556!. Fusion Medical Staffing is seeking a skilled Labor and Delivery RN for a...Mostrar másÚltima actualización: hace 2 días
    • Oferta promocionada
    Outside Sales Representative

    Outside Sales Representative

    Platinum Supplemental InsuranceSweetwater, TX, US
    A tiempo completo
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Mostrar másÚltima actualización: hace 7 días
    • Oferta promocionada
    Outside Sales Agent – Insurance Products

    Outside Sales Agent – Insurance Products

    Platinum Supplemental InsuranceRobert Lee, TX, US
    A tiempo completo
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Mostrar másÚltima actualización: hace 7 días