Field Service Engineer

Job Description

Job Description

Description : Job Purpose

/ Installs, commissions, diagnoses, and repairs aluminum and thermal heat-treating equipment.

Duties and Responsibilities

/ In field installations : set up, adjust, troubleshoot, revise systems and correct problems which develop during the erection, operation and repair of heat processing equipment

/ Consults with customer or supervisor to plan layout of equipment.

/ Studies blueprints, schematics, manuals, and other specifications to determine installation procedures.

/ Installs or oversees installation of equipment according to SECO / WARWICK’s specifications.

/ Operates system to demonstrate equipment and to analyze malfunctions.

/ Interprets maintenance manuals, schematics, wiring diagrams, to carry out equipment repairs, utilizing knowledge of electronics and using standard test instruments and hand tools.

/ Instructs and directs workers in servicing and repairing equipment.

/ Consults with engineering personnel to resolve problems in system operation and maintenance.

/ May instruct workers in mechanical and electronic theory.

/ May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

/ May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

/ Perform troubleshooting and revisions of relay and instrumentation circuitry.

/ Understand material processing systems and processes. Analyze, troubleshoot and correct problems.

/ Perform set up and adjustments of systems; analyze deficiencies and correct them.

/ Look for ways to improve furnace installation and commissioning.

/ Perform above responsibilities with limited assistance from the Engineering Department.

/ Promote safe, efficient equipment and operations.

/ Monitor, control and report of field costs.

/ Ensure that all warning signs are in place at installation.

/ Ensure workers do not enter confined spaces without completing proper permitting requirements.

/ Follow established quality program, as a condition of employment, as stated in the Corporate Procedures.

/ Perform other work-related duties as assigned

Qualifications

Knowledge, Skills and Abilities

/ Become highly knowledgeable in the specifications, capabilities, and operation of SECO / WARWICK products and understand phases of power heating components and circuitry

/ Answer customer and installer technical inquiries regarding SECO / WARWICK products via telephone, letters, fax, and e-mail

/ Travel to customers facilities to provide on-site support of SECO / WARWICK industrial heating equipment and troubleshooting as required

/ Troubleshoot PLC problems

/ Act as liaison between customer and product team within SECO / WARWICK

/ Monitor, document, and report on installations and repairs in SECO / WARWICK equipment

/ Identify and recommend improvements in SECO / WARWICK products, documentation, and procedures

/ Review special circumstances and authorize warranty service when deemed appropriate

/ Review owner’s manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted

/ Provide on-site support of SECO / WARWICK installations and troubleshooting in an Manufacturing environment

/ Act as liaison between customer and other departments at SECO / WARWICK

/ Train customer’s personnel in the installation and operation of SECO / WARWICK equipment

/ Remain at customer installation or repair sites for an extended period as required

/ Assume responsibility for customer satisfaction. Use judgment in resolving customer issues. Promote and maintain positive customer relations.

/ Inform customer of other services

Training Required

/ Mandatory training, including SECO / WARWICK orientation. Job related training as specified by the individual’s supervisor or other designated person. Retraining as procedures are revised.

Education and Experience

/ College Degree in engineering or equivalent Military / Trade school training or experience

/ Experience in field service installation / troubleshooting

/ Must have a high level of interpersonal and communication skills to work across functional and organizational lines

/ Must have superior customer-oriented attitude, verbal and written skills

/ Must possess broad knowledge of mechanical and electrical systems

/ Proficiency with Personal Computers and software applications

/ Must be able to component level troubleshoot and repair various heat-treating systems

/ Must be able to prioritize and handle many tasks simultaneously and work with minimal supervision

/ Must be team-oriented, possess a positive attitude and work well with others

/ Must be flexible and able to work in a fast-paced environment

/ Must be detail-oriented

/ Must be U.S. Citizen

/ Must have valid U.S. Passport

Environmental Considerations

/ During the work there is a routine need for bending and lifting (20 – 50 pounds)

/ Manipulating heavier equipment with assistance.

/ Extensive travel in North America and Europe with potential for international travel and other places (by air) will be required often outside normal business hours. Travel could be up to 75% of time.

Direct Reports

/ None

Requirements :