Bilingual Customer Care Specialist

A company is looking for a Multi-Channel Customer Care Specialist who is bilingual in Spanish and English.

Key Responsibilities

Handle a high volume of customer interactions through calls, live chat, and emails

Deliver accurate account information, process payments, and document all interactions

Manage follow-ups and escalate complex issues with clear documentation

Required Qualifications

Fluent in English and Spanish (written and spoken)

2+ years in a high-volume contact center with remote experience

Typing speed of 40+ WPM with strong grammar and spelling

Tech-savvy experience with Genesys and / or Zoho is a plus

Customer-first mindset with empathy and a passion for helping others