Associate Program Manager

Job Description

Job Description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking a highly organized and proactive Associate Program Manager to support the Demand Generation organization at Freshworks. This role combines program and project management responsibilities with operational support to ensure the Demand Generation function runs smoothly. The ideal candidate thrives in a fast-paced environment, excels at managing multiple priorities and is motivated by enabling a high-impact marketing team to achieve its goals.

You will be a trusted partner to the VP and leadership team—coordinating projects, tracking deliverables and ensuring effective communication and alignment across stakeholders.

Please note : This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday).

Program & Project Coordination

Manage timelines, deliverables, and workstreams for key Demand Generation initiatives.

Partner with cross-functional teams to coordinate inputs for campaigns, events, and operational projects.

Create and maintain project trackers, dashboards, and status reports to provide visibility on progress, risks, and dependencies.

Track and drive follow-through on action items from leadership meetings.

Identify process gaps and recommend ways to improve efficiency and coordination.

Leadership & Operational Support

Optimize scheduling and time allocation for the VP of Demand Generation to balance strategic priorities.

Prepare agendas, briefing materials, and presentations for leadership and cross-functional meetings.

Serve as a liaison with internal and external stakeholders, ensuring timely information flow.

Travel, Events & Logistics

Coordinate domestic and international travel arrangements.

Support planning and execution of team meetings, workshops, and offsites.

Manage expense reports, budget tracking, and operational documentation.

Qualifications

• ​​​​​3-5+ years of experience as a Program Coordinator, Project Manager, or in a similar operational support role.

Strong organizational and time-management skills with the ability to manage multiple projects simultaneously

Proficiency with Google Workspace (Gmail, Docs, Sheets, Slides, Calendar) and project management tools (Asana, Trello, Smartsheet, or equivalent).

Excellent written and verbal communication skills.

Experience in marketing, sales, or technology industry is a plus.

Personal Attributes

Proactive and resourceful — anticipates needs and takes initiative.

Strong attention to detail with a focus on quality execution.

Collaborative and professional, able to partner with senior stakeholders.

Adaptable and calm under pressure in a dynamic, fast-paced environment.

Growth mindset — eager to expand skills in program and project management.

Additional Information

Please note : This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday).

This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$94,600-$135,930 USD Base Salary

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.