Medical Billing Associate, Family Billing & Collections

Job Description

Job Description

Mission

The Warren Center advocates, serves and empowers the children and families impacted by developmental delays and disabilities.

Summary

Reporting directly to the Revenue Cycle Manager the Medical Billing Associate, Family Billing and Collections supports the overall mission of The Warren Center by effectively providing accurate medical benefits verification from all government and private medical payors to our clients and having discussions regarding the clients' portion of the medical cost.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily.

Client Financial Information

• Create and maintain financial files for all clients, which includes documentation of medical billing insurance data after claims have adjudicated
• Answer incoming billing, claims, account balance and status calls
• Explain billing processes, payment policies, and financial assistance programs to clients
• Answers client inquiries regarding accounts, balances, and payments
• Enter and maintain accurate account / financial information in patient accounting system, including family income, Family Cost Share information, clinical billing information and all 3rd party payer resources
• Verify insurance eligibility and / or coverage of all insurance payors while communicating all patient responsibility with clients
• Act as a liaison between clients, healthcare providers, and insurance companies
• Act as a claims and appeal liaison on behalf of the organization with health plans

Reception Practices (backup)

Education and Experience

Additional Technical Skills, Traits and Knowledge

To perform this job successfully, an individual must be able to perform each qualification satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Environment

The physical requirements and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

The Warren Center is an Equal Opportunity Employer, and we believe in an inclusive culture for all. The Warren Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.